Senior Operations Manager

Teleperformance Is Hiring || Senior Manager Operations

• Position: Senior Manager – Operations
• Process: International E-Commerce
• Location: Jaipur
• Working Days: 5 Days a Week
• Week Offs: 2 Rotational Week Offs
• Shifts: Rotational

Key Responsibilities:

• Lead and manage large-scale operations to achieve business objectives.
• Drive key performance metrics, productivity, quality, and customer satisfaction.
• Develop strategies to improve operational efficiency and process performance.
• Lead, mentor, and develop teams to achieve individual and organizational goals.
• Collaborate with stakeholders to ensure seamless delivery and client satisfaction.
• Identify improvement opportunities and implement effective operational solutions.

What We're Looking For:

• Strong leadership and people management capabilities.
• Excellent analytical, strategic thinking, and decision-making skills.
• Proven ability to manage operational performance and drive results.
• Strong stakeholder management and communication skills.
• Experience in an international E-Commerce process would be an advantage.