As a Sr. Manager, Candidate is Responsible for:
- The Candidate will be responsible for a span in the range of 200-250 FTEs. The span can vary depending upon process complexity and stage of business.
- Complete oversight of Operations, Training and Compliance.
- Client relationship management
- Upselling capabilities and performance to add further business & scope of work
- Identify and lead projects of high impact within the business.
- Manage delivery of clients expectations outlined in the scope of work SOW.
- Manage Day to Day Operations by applying appropriate contractual provisions (scope of work), following quality & compliance guidelines, and leveraging expert resources.
- Ability to oversee and manage a team that will handle Backend service delivery for multiple clients/sites/facility.
- This role is to ensure that the Middle management are managing their teams and meets all KRAs & SLAs.
- Understand Operations and Corporate Compliance, Policies and Procedures and best practices.
- Respond to all telephonic and email inquiries for clients & onsite team in a clear, concise and timely manner.
- Other duties as outlined by leadership.
