manages all day-to-day operations related to the import and export of ocean freight shipments. This role ensures timely, cost-effective, and compliant movement of goods while maintaining high levels of customer satisfaction and operational efficiency.
Key Responsibilities:
- Manage end-to-end import and export operations for FCL, LCL, Breakbulk, and Special Cargo.
- Coordinate bookings, documentation, customs clearance, port operations, and final delivery.
- Ensure full compliance with international shipping regulations, Incoterms, and customs requirements.
- Build and maintain strong relationships with shipping lines, NVOCCs, freight forwarders, port authorities, customs brokers, and 3PL partners.
- Negotiate service contracts and freight rates to ensure competitive pricing and reliable service.
- Monitor and analyze key operational metrics, identifying opportunities for process improvements.
- Lead, train, and develop the operations team to achieve performance targets.
- Handle customer escalations, ensuring timely resolution of any operational issues or delays.
- Manage operational budgets, control costs, and approve vendor invoices.
- Prepare regular reports on operational performance, KPIs, and financials for senior management.
