About Newton School
Newton School of Technology (NST) is a new-age institution redefining technical education in India. Founded by IIT alumni, NST offers a 4-year B.Tech in Computer Science and AI, focused on hands-on learning and deep industry integration. Within two years, over 93% of students have secured paid internships with companies like Razorpay, SarvamAI, and DRDO, along with global exposure through tech treks to Singapore and Silicon Valley. Led by a distinguished faculty comprising ICPC World Finalists and ex-professionals from ISRO, Microsoft, MakeMyTrip, and several other leading tech organizations, NST is building a scalable, high-impact model that produces industry-ready talent for the world's most advanced technology roles.
Role Overview
Newton School is seeking a Senior Manager – Operations to lead large-scale execution, operational excellence, and team performance across critical student-facing and internal functions. This role is designed for a strong people leader and operator who can translate business goals into structured processes, predictable outcomes, and high-performing teams in a fast-paced education environment.
The role requires end-to-end ownership of operational outcomes, tight cross-functional coordination, and a strong bias toward data, discipline, and execution rigor.
Key Responsibilities
Operations Ownership & Execution
- Own day-to-day and strategic operations across admissions, onboarding, academic coordination, and student lifecycle touchpoints.
- Translate business goals into clear operating plans, execution roadmaps, and measurable KPIs.
- Drive operational predictability through strong planning, prioritisation, and review mechanisms.
Team Leadership & Performance Management
- Lead, mentor, and scale multi-layered operations teams.
- Own goal-setting, performance management, capability building, and succession planning.
- Build a culture of accountability, continuous improvement, and outcome ownership.
Process, SOPs & Scale
- Design, standardise, and continuously improve SOPs, workflows, and governance frameworks.
- Ensure compliance, documentation discipline, and operational consistency across teams.
- Identify operational bottlenecks and implement scalable, tech-enabled solutions.
Data, Planning & Business Rigor
- Own operational dashboards and reviews to track efficiency, quality, and throughput.
- Drive capacity planning, demand forecasting, and resource allocation in partnership with leadership.
- Apply strong financial and business acumen to ensure cost efficiency and operational ROI.
Cross-Functional Collaboration
- Partner with Marketing, Academics, Careers, Finance, and Product/Tech to enable seamless end-to-end execution.
- Act as the operations SPOC to align priorities, unblock dependencies, and drive closure.
- Support leadership with structured insights, risk flags, and execution updates.
Customer & Stakeholder Experience
- Ensure a consistently high-quality student and stakeholder experience across operational touchpoints.
- Handle escalations with speed, ownership, and professionalism.
- Embed service excellence and quality benchmarks across teams.
Required Qualifications & Skills
Must-Have
- 4+ years of experience in Operations, Program Management, Business Operations, or Sales/Revenue Operations.
- Proven track record of leading teams and managing large-scale execution in fast-paced environments.
- Strong analytical ability with hands-on experience in dashboards, CRM/ops tools, and reporting.
- Excellent problem-solving, decision-making, and prioritisation skills.
- Strong stakeholder management and communication skills.
- Comfortable operating in target-driven, high-growth setups.
Preferred
- Experience in education, ed-tech, or services-led organisations.
- Exposure to process transformation, scale-up, or zero-to-one ops builds.
- Background in Business, Operations, Engineering, or related fields.
What Success Looks Like
- Predictable, scalable, and well-governed operations across teams.
- High team performance, engagement, and retention.
- Strong cross-functional alignment and execution velocity.
- Improved operational efficiency, quality, and customer satisfaction.
- Leadership trust driven by data-backed insights and reliable delivery.
