Senior Operations Manager (India, Mumbai)

Role Summary

The Senior Operations Manager oversees vessel operations, drives fleet performance optimization, and improves port turnaround. Responsibilities include managing pre- and post-fixture activities, controlling voyage costs, coordinating with charterers and terminals, enhancing overall efficiency.

Key Responsibilities

Operational Performance Management

• Daily operation duties on several vessels, including the procurement of compliant bunkers and the appointment of port and canal agents.

• Ensure pre-and post-fixture performance within the Operations team.

• Speed/consumption performance monitoring, including performance management on Time Charter

• Support the claims department on all claims.

• Comply with company procedures and processes including the SOX regulations compliance requirements.

Process Improvements

• Improve and maintain operational efficiency for the team.

• Implement and Optimize processes to achieve better performance:

o support customer satisfaction,

o maximize earnings,

o minimizes downtime and voyage cost within the commercial contracts framework.

• Promote best practices within the operations team and across the fleet.

• Implement new industry rules and regulation relevant to the operations department.

Reporting

• Ensure the company's vessel management software (IMOS) is updated accurately daily for the operated vessels and the fleet.

• Developing and maintaining statistics, benchmarks and quality reports to monitor operational performance.

• Maintaining databases including IMOS and SharePoint, to ensure high data quality and business controls.

Stakeholder Management

• Update superiors daily on matters of relevance.

• Escalation of any risk and liability issues and for decisions which exceeds Charter Party terms.

• Ensure smooth coordination between the Vessel, Technical, Technical managers, Finance and Chartering.

• Ensure the Claims and Collections team is fully aligned with Operations.

Additional Responsibilities

• Member of the Emergency Response team in case of Emergencies.

Qualifications and Skills

• At least 5 years of experience in shore-based vessel operations.
• Preferred LPG Vessel Sea-going experience as a senior deck officer.
• Strong analytical and data management capabilities.
• Prior experience in handling voyage data management in Veson/IMOS or similar systems.
• Stakeholder management with IT, Chartering and Commercial to integrate Commercial and Operational Processes.