Senior Operations Manager

We are looking for an operations leader who can own the day-to-day running of our production and delivery engine while building, growing, and energizing the people behind it. This is a hands-on leadership role for someone who is equally comfortable improving a process, reading a dashboard, and walking the floor to lift a team. You will keep delivery on time and on quality every single day, and you will turn a large, talented team into a high-performing one.

You will join as Senior Manager, Operations or AVP Operations depending on experience, and you will move up the ladder based on the results you deliver. We promote on performance, not tenure

What You Will Own

Operations and delivery

• Run the day-to-day production pipeline so that volume, turnaround, and SLA commitments are met consistently.

• Build and own clear, measurable processes for throughput, capacity planning, and quality, and improve them continuously.

• Track performance daily through dashboards and metrics, spot risks early, and act before they become problems.

• Manage resourcing and shift planning so capacity matches demand without compromising quality or the team.

• Partner with quality, client servicing, and tech teams to keep work flowing smoothly from intake to final delivery.

People and team leadership

• Lead, coach, and grow a team of up to 200 and beyond, across team leads, supervisors, and front-line members.

• Set the tone for a culture of accountability, ownership, and pride in the work, where people want to do their best.

• Manage performance through clear goals, regular feedback, and fair, consistent standards.

• Hire, onboard, and develop talent so the team has the bench strength to scale as the business grows.

Internal and external customers

• Build strong, trusted relationships with internal stakeholders so operations is a partner, not a bottleneck.

• Serve our clients with the reliability, responsiveness, and quality that keep them with us and growing.

• Communicate calmly and decisively when priorities collide, and keep everyone informed and aligned.

Who You Are

• Zero-to-one mindset. You think and act like a founder. You are comfortable starting from zero, building from scratch, and creating structure where none exists yet.

• Decisive. You take ownership of outcomes and make calls when it matters. You would rather decide and adjust than wait and stall.

• Process-driven. You design processes that scale, document them clearly, and hold the team to them.

• Data-driven. You let numbers guide your decisions. You build dashboards, watch the metrics, and manage by evidence rather than gut feel alone.

• A natural people leader. You are exceptional with people. You get the best out of teams of every size, win the trust of internal and external customers alike, and handle difficult moments with maturity and care.

• Resilient and energetic. You stay calm under pressure, move fast, and keep a high bar even when things are busy and ambiguous.

What You Bring

• A track record from a startup or early-stage environment where you built and scaled, not just maintained.

• Strong command of operational metrics, capacity planning, SLAs, and quality systems.

• Excellent people leadership, with real examples of teams you have built, grown, and retained.

• Comfort with data tools and dashboards, and the ability to turn numbers into clear decisions.

• Outstanding communication and stakeholder management across internal teams and external clients.

• A big plus. Knowledge of the fashion, retail, or e-commerce industry is a strong advantage, and a real plus when working with our brands and retail clients.

Your Growth Path

This role is built for someone who wants to climb. You join as Senior Manager, Operations or AVP Operations, and as you prove your ability to deliver and to lead at scale, the path opens up toward broader operations leadership. The pace of your growth is set by the impact you create.