Role Overview
The Senior Operations Manager will be responsible for leading and managing end-to-end operations across all campuses and hostels, ensuring operational excellence, compliance, cost efficiency, infrastructure readiness, and high service standards. The role requires strong leadership capabilities to manage cross-functional operational teams, streamline processes, maintain governance frameworks, and support organizational growth through strategic operational planning and execution.
The ideal candidate should possess strong operational management experience in multi-location environments, excellent people management skills, and the ability to drive efficiency while maintaining quality and compliance standards.
Key Duties & Responsibilities
- Operations Governance & Control
- Oversee and manage overall campus and hostel operations across all assigned locations.
- Monitor operational performance and implement corrective actions to improve efficiency, productivity, and service quality.
- Ensure strict compliance with established Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs).
- Identify operational risks proactively and implement preventive and mitigation strategies.
- Ensure smooth day-to-day functioning of campuses, hostels, kitchens, transport, housekeeping, and related operational activities.
- Budgeting & Cost Management
- Prepare, manage, and monitor operational budgets for campuses and hostel facilities.
- Drive cost optimization initiatives while maintaining service quality and operational standards.
- Manage vendor contracts, pricing negotiations, and performance evaluations.
- Team Leadership & Workforce Management
- Lead, supervise, and manage operational teams across campuses and hostels.
- Establish structured task allocation, workflow management, and performance tracking systems.
- Conduct regular team reviews, operational meetings, and performance evaluations.
- Quality Assurance & Compliance
- Ensure compliance with hygiene, safety, security, and operational standards across all facilities.
- Conduct regular operational inspections and audits to maintain quality benchmarks.
- Strategic Initiatives & Special Projects
- Lead and execute special operational projects, including infrastructure expansion, renovations, assessments, events, and new campus setup activities.
- Identify opportunities for operational improvements and process automation.
- Develop systems and strategies to enhance operational efficiency, scalability, and service delivery.
- Support organizational growth initiatives through operational planning and execution.
- Collaborate with management on long-term operational strategy and expansion plans.
- Asset & Infrastructure Management
- Oversee procurement activities, including quotation evaluation, vendor coordination, and purchase approvals.
- Ensure proper maintenance and lifecycle management of all operational assets and infrastructure.
- Conduct periodic asset verification and audits to ensure accountability and optimal utilization.
- Coordinate maintenance, repairs, and infrastructure upgrades across campuses and hostels.
- Ensure infrastructure readiness aligned with organizational and admission requirements.
- Admission Operations & Capacity Planning
- Manage hostel and campus allocation planning based on admission forecasts and occupancy requirements.
- Coordinate with academic and administrative teams to ensure infrastructure preparedness for admissions.
- Oversee construction, renovation, and facility readiness activities.
- Ensure efficient space utilization and operational scalability to support organizational growth.
Experience Requirements
- Minimum 2–3 years of experience in operations management, campus administration, facility management, or hostel operations.
- Prior experience managing multi-location operations and large operational teams is preferred.
- Experience in educational institutions, residential campuses, hostels, or large-scale operational environments will be an added advantage.
