Senior Operations Executive - ServiceNow ITOM
Senior Operations Executive - ServiceNow ITOM
sampoorna consultantsThis job is no longer accepting applications
Job Description
Responsibilities
- Administer and configure ServiceNow platform including GRC modules
- Perform DevOps activities including code deployment across environments
- Develop and implement fixes for production defects
- Monitor and manage ServiceNow integrations with external systems
- Resolve ServiceNow incidents and provide root cause analysis
- Maintain user roles, permissions, and platform stability
- Support audits and compliance reporting
- Ensure smooth platform upgrades and patches
- Automate operational tasks for efficiency
- Maintain operational documentation and :
- Minimum 5 yrs of ServiceNow administration experience
- Minimum 2 yrs of hands-on experience with ServiceNow GRC modules
- Certification: CSA mandatory, GRC: Integrated Risk Management (IRM) Fundamentals, GRC: Integrated Risk Management (IRM) Implementation
- Experience in ServiceNow support and maintenance, including incident resolution
- Proven experience with code deployments, integration monitoring, and defect fixes
- Strong understanding of governance, risk management, and compliance processes
- Familiarity with ITIL processes and change management
- Knowledge of ServiceNow scripting (JavaScript, GlideAPI) is a plus
More Info
Key Skills
ServiceNow scripting
code deployment
defect fixes
GlideAPI
GRC modules
incident resolution
integration monitoring
governance risk management and compliance processes
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