Senior Operations Consultant

Company Description.

Flip Slide Consultancy is committed to fostering continuous growth and sustainable performance for businesses of all sizes. Guided by the philosophy Grow Better Everyday, the company focuses on streamlining complexity, empowering teams, and delivering measurable results. Specializing in aligning people, processes, and strategies, Flip Slide provides practical frameworks and personalized solutions that drive long-term impact. Whether improving operations or enhancing teams, Flip Slide works closely with clients to build a culture of progress and transformation, one step at a time.

Role Description.

Flip Slide Consultancy is seeking a highly driven and experienced Senior Operations Consultant to lead operational execution, client coordination, and performance management across consulting assignments.

This role requires strong operational leadership, structured thinking, accountability, and hands-on experience in managing teams, client relationships, and service delivery processes.

The ideal candidate must have prior experience in handling operations, monitoring performance metrics, managing cross-functional coordination, and driving efficiency improvements.

Qualifications.

• Bachelor's degree in Business Administration, Management, or related field (MBA preferred).
• Minimum 5+ years of experience in Operations Management / Consulting / Service Delivery.
• Proven experience in client coordination and team leadership.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Experience in consultancy / service-based industry preferred.

Key Responsibilities

Client Management & Account Ownership

Act as primary point of contact for assigned client accounts. Ensure smooth execution of services as per agreed scope and timelines. Conduct regular review meetings with clients to assess performance and deliverables. Handle escalations and resolve operational concerns professionally. Maintain strong client relationships to ensure long-term retention and satisfaction.

Operational Leadership & Execution Monitoring

Oversee end-to-end operational execution across multiple projects. Monitor daily task allocation and ensure deadline adherence. Maintain structured tracking of deliverables, SLAs, and TATs. Identify process inefficiencies and implement corrective measures. Ensure high-quality output and service standards are maintained.

Team Supervision & Performance Management.

Lead and supervise operations team members. Allocate responsibilities based on priority and team capacity. Monitor productivity and conduct periodic performance reviews. Mentor and guide team members to enhance operational efficiency. Build a culture of accountability and ownership.

Audit & Compliance Coordination

Coordinate with internal teams and clients during audits. Ensure documentation and compliance records are maintained accurately. Track regulatory requirements and ensure timely submissions. Minimize risk exposure through structured operational controls.

Reporting & Business Insights

Prepare daily, weekly, and monthly MIS reports. Track key performance metrics including task completion rates, client satisfaction, and productivity levels. Present operational insights and improvement strategies to senior management.

Financial & Commercial Oversight

Monitor service delivery alignment with billing and commercial terms. Support in tracking revenue realization and payment follow-ups. Ensure operational efficiency contributes to cost control and profitability.

Risk Management & Escalation Handling

Identify operational risks and proactively implement mitigation plans. Handle crisis situations and ensure business continuity. Escalate critical issues to leadership when required.

Key Competencies.

• Operational Excellence
• Leadership & Team Management
• Client Relationship Management
• Performance Monitoring
• Strategic Thinking
• Strong Decision-Making Ability
• High Accountability & Ownership

What We Offer

Leadership opportunity within a growing consultancy firm Dynamic and collaborative work environment

Exposure to multi-client operations