Senior Operations Associate

Job Description : 
About Newton School :
Newton School is one of India's leading EdTech platforms focused on transforming careers through industry relevant, outcome-driven tech programs. Our operations team is at the heart of making that experience seamless for every student.

Role Overview:
We are looking for a Senior Operations Associate who is passionate about student success and has the operational muscle to manage multiple live cohorts simultaneously. You will own the end-to-end student experience — from onboarding through placement readiness — while driving process improvements and crossfunctional coordination.

Key Responsibilities :
Student Experience & Relationship Management
• Own the end-to-end learning journey and batch outcomes — driving timely interventions tailored to each batch's dynamics
• Act as the primary POC for students across active cohorts — handling queries, escalations, and blockers with empathy and urgency
• Conduct regular check-ins with at-risk students (low attendance, stalled projects, low engagement) and execute personalised intervention plans
• Own student NPS/CSAT for assigned batches — identify detractors early and close feedback loops proactively
• Drive smooth onboarding for new cohorts: orientation, LMS access, mentor introductions, and first-week engagement

Multi-Cohort & Project Management
• Simultaneously manage operations across 5–10 active cohorts at different lifecycle stages (onboarding → learning → project → placement-prep)
• Track weekly cohort health — attendance %, project clearance rates, session completion — using dashboards and ops trackers
• Coordinate with Academic Leads, Mentors, and Placement teams to ensure milestone handoffs are on time • Flag cohort-level risks proactively and present action plans to the AM / Program Manager
• Drive execution of special projects: process audits, cohort retrospectives, tooling rollouts, and ops experiments

Data, Reporting & Process Excellence
• Maintain real-time ops data on Google Sheets / Excel — cohort trackers, project clearance dashboards, weekly reports
• Generate insights from ops data to flag trends (project drop-off, batch-wise NPS dips) and recommend corrective actions
• Build and improve SOPs for recurring cohort activities — escalation matrix, intervention playbooks, onboarding checklists
• Identify automation opportunities (Google Apps Script, AI tools) to reduce manual ops load.

Cross-functional Coordination
• Liaise with Academic, Placement, Tech, and Finance teams to resolve student issues and meet SLAs
• Coordinate with external stakeholders (mentors, industry partners) for project reviews and placement events • Support the AM in team planning, hiring exercises, and onboarding of new associates.

What We're Looking For :
Must-Have
• 2–4 years in Operations, Customer Success, Account Management, or Program Management
• Proven experience managing students, customers, or clients as primary stakeholders
• Ability to run multiple projects/cohorts in parallel without losing attention to detail
• Strong written and verbal communication — including the ability to handle difficult conversations with empathy
.• Proficient in Google Sheets / Excel for tracking, reporting, and dashboarding
• High ownership mindset — you spot problems and act without waiting to be told.

Good to Have
• Experience in EdTech, SaaS, or any high-velocity customer-facing operation
• Exposure to SQL, Google Data Studio, or Power BI for reporting
• Familiarity with NPS / CSAT frameworks and feedback-to-action workflows
• Basic knowledge of automation tools (Google Apps Script, Zapier, or AI productivity tools)

What You Get : 
• High ownership and visibility — you run real operations, not support tasks
• Clear growth path to Operations Manager with direct AM mentorship
• Exposure to AI tools, automation, and data-driven ops practices
• A fast-paced, collaborative team that values initiative and experimentation
• Competitive compensation + performance-linked incentives