Vacancy Name Senior Operations Analyst
Vacancy No VN937
Job Title Senior Operations Analyst
Work Location City Bangalore
About Solifi Solifi deliver a solid financial technology foundation for equipment, working capital, wholesale, and automotive finance firms. At Solifi, we believe that commerce is only as strong as the system it runs on. Our mission is to reshape finance technology by bringing together proven solutions into a singular powerful technology platform designed to help protect and scale financial organizations. We guard our customers by being precise and reliable, we guide their success by combining powerful technology with proven expertise, and we help them grow by unleashing their potential.
About The Team
The Customer Experience (CX) Operations team is responsible for the management, improvement, and output of the operational engine that drives the Solifi's Customer Experience (CX), which includes customer success, services and support. Their work supports the entire CX organization in their quest to deliver and support best-in-class services related to Solifi's suite of technology solutions. Key stakeholders include Solifi's chief customer officer (CCO), the CX leadership team, and others who share Solifi's standards of excellence across customer deliverables and relationships.
About the Position The Sr Operations Analyst assists the CX leadership team in optimizing the customer experience while driving operational excellence and maximizing organizational effectiveness through a data driven approach. Their primary responsibilities will encompass resource management, data analysis, process improvements, revenue forecasting, tooling, and other areas as needed in a growing organization.
Role and Responsibilities
- Drive improvements in efficiency, quality, response times and satisfaction across the entire customer success organization.
- Manage a fast-paced queue of operations requests, prioritize requests according to business impact, and drive to appropriate completion dates.
- Maintain the weekly revenue forecasts for the Services organization, in collaboration with the Heads of Service Delivery.
- Manage and administer the tools used by the CX organization, including our PSA (Openair), Customer Support (JSM), and Customer Success tools.
- Support the Customer Success organization with analytics, scoring, and metrics.
- Support project operations for services, encompassing the entire Services project portfolio.
- Support the head of Operations in managing contractor resources, contracts, etc.
- Build and maintain metrics and dashboards, providing visibility of the daily, weekly, and monthly performance of the CX organization.
- Partner with Solifi's Enterprise Operations group to support systems integrations and wider data management.
About You
Required:
- Strong analytical and problem-solving abilities to include navigating complicated problem resolutions
- 5+ years working in Operations role, with SaaS experience as a nice to have
- 5+ years of hands-on project/program management experience working with the integration or implementation of support software technologies and managing these initiatives from start to finish.
- 5+ years of experience building processes from scratch.
- Ability to think systematically in order to drive efficiencies and streamline operations.
- Able to elicit requirements, solution it with processes/tools, negotiate tradeoffs with stakeholders, and implement the agreed changes
- Exceptionally results oriented mindset; analytical and methodical approach to identifying challenges and measuring impact and strong ownership in tracking metrics and outcomes.
- Excellent verbal and written communication; skilled with communication at all levels and can communicate complex topics with simple language.
- Ability to use data storytelling to communicate trends within the Customer Experience organization
- Strong leadership skills: ability to influence without authority.
- Strong work ethic with a bias for action.
- Thrives in a fast-paced environment with a high rate of change.
Preferred:
- Ability to work well within in a team and build relationships cross-functionally
- Cultural awareness, global mindset and experience working effectively across different regions
- Strong cloud data manage skills (AWS or Azure) with a strong understanding of cost management and scalability
- Strong project management skills, with the ability to prioritize tasks, manage timelines, and deliver results in a fast-paced environment
- Strong analytical, problem solving, and decision-making skills
- Good communication and interpersonal skills with the ability to work independently
- Comfortable balancing structure and ambiguity in a growing organization
Preferred Experience Level 5 Years
Preferred Education Level Bachelor's Degree
Employment Basis Full Time
Benefits Group Medical Insurance, Group Personal Accident, Employee Anniversary gift, Loyalty Bonus, Employee Referral Bonus, Rewards and Recognition program, Wellness Allowance, Privilege Leave (PL): 15 days per year, Casual Leave (CL) 12 days per year, Maternity/paternity/Bereavement leave
Applications Close Date 19 Sep 2026
