Job Description:
We are seeking a proactive and dynamic SeniorOperations Associate to join our Learning Department. In this role, you will be at the heart of shaping an exceptional student experience. You will play a critical part in ensuring that students thrive, stay engaged, and successfully complete their programs. As an Operations Associate, you&aposll be responsible for the seamless coordination of operations, driving student performance, and ensuring top-tier outcomes. Your focus will be on making sure students meet their learning objectives while continuously improving the overall student experience.
Key Responsibilities:
- Engage with Students Daily: Connect with a batch of 250-300 students, driving their learning progress and ensuring consistent outcomes.
- Monitor Progress: Track students&apos adherence to key milestones such as attending lectures, completing assignments, and assessments, and participating in contests.
- Ensure an Exceptional Student Experience: Uphold a positive and motivating atmosphere within the batch, both inside and outside of the classroom.
- Handle Escalations: Address and resolve student concerns promptly and effectively within the defined Turnaround Time (TAT).
- Collaborate Across Teams: Run targeted experiments in batches, collaborating with the project team to drive continuous improvements.
- Provide Feedback: Offer meaningful user feedback to the product team, helping to refine and enhance the learning experience.
- Student Performance Reviews: Conduct weekly one-on-one sessions with students, reviewing scorecards and providing feedback to help them improve.
- Pacing & Revision: Ensure that classes are paced appropriately and conduct revision sessions as needed, working with relevant teams to execute changes.
Key Requirements:
- Fast-Paced, Results-Driven: Thrive in a fast-paced, dynamic environment where your contributions directly impact student success.
- Basic Excel/Google Sheets Skills: Comfortable using basic functions for tracking and reporting.
- Excellent Communication Skills: Proficient in both English and Hindi (spoken and written), with a flair for clear and effective communication.
- Customer-Facing Experience: Prior experience in customer service is a plus, as youll be handling student interactions regularly.
- Proactive & Solution-Oriented: Always ready to take the initiative, solve problems, and ensure smooth operations. Willing to make calls and take charge of communication when necessary.
Why Join Us
- Be part of a supportive and dynamic team focused on making a difference in the learning journey of hundreds of students.
- A fast-paced, growth-oriented role where your efforts are truly recognized and celebrated.
- Opportunity to learn and develop across multiple domains, including student engagement, project management, and operational coordination.
If you&aposre ready to make an impact, help students achieve success, and thrive in a high-energy environment, wed love to have you on board!
