Senior Offshore Azure Infrastructure - EST Shift

• Ongoing support of clients Azure and on-premises environments with a focus on infrastructure and networking with occasional support of Azure PaaS solutions
• Resolution of alerts from the NOC monitoring system for issues with Azure VMs and Windows servers
• Assist with managing the monitoring system, including deploying monitoring for new customers, creating new monitoring rules based on business requirements, etc.
• Work with members of other teams to coordinate resolution of issues that are in their technical area
• Work directly with clients on their Azure and Windows Server projects and questions, including advising them on best practices
• Be the technical lead for multiple clients, having a deep understanding of their infrastructure and overall architecture
• Work within the ticketing system to monitor, track, and resolve client issues

Qualifications

• 2+ years of experience with Azure in a hands-on engineering role focused on IaaS and networking
• 3+ years of Windows Server and Active Directory engineering/administration experience
• Basic networking experience (for example: administering or troubleshooting site to site VPNs, basic routing, firewall rules, etc.)
• Ability to support multiple clients and prioritize multiple issues simultaneously
• Ability to adapt to changes in Microsoft Azure technologies quickly
• Demonstrate a good set of troubleshooting skills to resolve complex issues