Senior Officer, Client Implementation Advisor, Client Fulfillment & Service

Company: 1011 United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

You will be responsible for implementing Customer Solutions for Global Corporates and Financial Institutions. This is a client-facing project manager role with full relationship management responsibility during, implementation of new and / or expanded services.

Responsibilities

• You will lead diverse projects of varying complexity comprising account opening and/or cash management services, taking the customer from deal won through to live operation, working closely with Sales, Product Management, Client Service and Operations partners to enable Business Strategy and facilitate revenue growth.
• You will be expected to implement using structured project management tools & techniques while managing multiple client projects simultaneously to ensure customer solutions are implemented on time and within SLAs.
• Responsible for managing client expectations and ensure customer satisfaction through follow-up, client responsiveness, thorough communication and customer training.
• Supports Corporate Bankers & Transaction Banking Sales staff when technical expertise is required on electronic banking products and solutions, training and support.
• Ability to manage multiple clients and projects/tasks simultaneously.
  
  

Core Skills & Requirements

• 1 to 2 years experience in managing account opening and/or electronic banking service implementations is preferred.
• Strong project management and leadership skills to manage projects across multiple functional areas. Ability to manage multiple projects and work in a fast-paced entrepreneurial environment.
• Requires good written and verbal communication skills. Ability to interact skillfully with business partners and associates.
• Good knowledge of specific commercial banking products and the overall industry.
• Knowledge of different company types and KYC requirements will be advantageous.
• Superior analytical and creative thinking skills.
• Ability to implement client solutions efficiently & effectively in line with the defined processes with focus around cycle-time to expedite time to revenue
• Manage and document changes to policies and procedures that have arisen during the client on-boarding process to improve future client experience, banks operational and local regulatory requirements.
• Adheres to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards, requirements, and policies.
• The ability to work and thrive in a dynamic, team-oriented environment.
• Self-motivated, resilient and positive thinking.
  
  

Additional Requirements

Develop, Engage, Execute, Strategise

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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