Business Function
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.
Responsibilities
- Oversee the day-to-day operations of the bank branch, ensuring efficient and effective service delivery to customers
- Manage and lead a team of customer service representatives, tellers, and other branch personnel
- Develop and implement strategies to improve branch performance, customer satisfaction, and operational efficiency
- Ensure compliance with all relevant policies, procedures, and regulatory requirements
- Collaborate with other departments and teams to identify and address customer needs and concerns
- Participate in the development and implementation of branch-level initiatives and projects
- Monitor and analyze branch-level data and metrics to identify areas for improvement
- Provide coaching, training, and support to branch staff to enhance their skills and performance
Requirements
- Strong leadership and people management skills, with the ability to motivate and develop a team
- Excellent customer service orientation and problem-solving abilities
- Proficient in financial analysis, data interpretation, and reporting
- Demonstrated ability to implement process improvements and drive operational efficiency
- Thorough understanding of banking operations, policies, and regulatory requirements
- Ability to work collaboratively with cross-functional teams and stakeholders
- Strong communication and interpersonal skills
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
Location:
Jalahali, Peenya
Job:
Operations
Schedule:
Regular
Employee Status:
Full time
