Job Summary
Zensar Technologies is looking for a highly skilled Senior Observability Engineer to design, implement, and manage enterprise-scale monitoring and observability solutions for a large AWS cloud modernization program. The ideal candidate will have strong hands-on expertise in Grafana, Prometheus, Monitoring & Alerting, Dashboard Development, Metrics Collection, and Troubleshooting, along with exposure to AWS observability services.
The role involves building a centralized observability platform to provide end-to-end visibility, reliability, performance monitoring, proactive alerting, and faster incident resolution across large-scale enterprise applications and integration environments.
Key Responsibilities
Observability Platform Engineering
- Design and implement enterprise observability solutions using Grafana and Prometheus.
- Configure and manage monitoring platforms for metrics collection, visualization, and reporting.
- Build AWS-native observability capabilities using CloudWatch, X-Ray, AWS Managed Grafana, and OpenTelemetry.
- Implement monitoring and instrumentation across distributed applications and services.
- Ensure comprehensive visibility into application, infrastructure, and platform performance.
Monitoring & Dashboard Development
- Develop and maintain operational dashboards for infrastructure, applications, and business KPIs.
- Create real-time dashboards for performance monitoring, SLA tracking, and operational health checks.
- Design monitoring frameworks to track system utilization, availability, and service reliability.
- Provide actionable insights through visualization and performance analytics.
Alerting & Reliability Engineering
- Configure alerting rules, thresholds, and notification mechanisms.
- Implement proactive monitoring and intelligent alerting capabilities.
- Support service reliability objectives by identifying and mitigating performance issues before business impact.
- Drive observability best practices for incident prevention and operational excellence.
Troubleshooting & Incident Support
- Perform root cause analysis using metrics, logs, traces, and dashboards.
- Support production troubleshooting and incident investigations.
- Work closely with engineering, operations, and platform teams to resolve critical issues.
- Improve mean time to detect (MTTD) and mean time to resolve (MTTR).
Governance & Best Practices
- Define observability standards, monitoring frameworks, and dashboard templates.
- Establish logging, tracing, and correlation standards across systems.
- Develop monitoring runbooks and operational documentation.
- Drive continuous improvement initiatives across observability and reliability practices.
Required Skills
- Strong hands-on experience with Grafana and Prometheus.
- Experience in Monitoring, Observability, Alerting, Dashboard Development, and Metrics Collection.
- Expertise in troubleshooting enterprise applications and production environments.
- Strong understanding of:
- Monitoring & Alerting
- Logging & Metrics Management
- Distributed Tracing
- Site Reliability Engineering (SRE) Concepts
- Experience with AWS Observability Services:
- CloudWatch
- AWS Managed Grafana
- AWS X-Ray
- Excellent analytical and problem-solving skills.
- Experience supporting large-scale enterprise applications and cloud environments.
Good to Have
- OpenTelemetry (OTEL) instrumentation.
- Kubernetes / EKS monitoring.
- SRE practices and reliability engineering.
- Experience with enterprise integration platforms and cloud modernization initiatives.
- AI-driven observability, anomaly detection, and predictive monitoring.
- Exposure to high-volume transaction processing environments.
Preferred Qualifications
- Bachelor's Degree in Computer Science, Information Technology, Engineering, or related discipline.
- 8-14 years of overall IT experience.
- Proven experience in Observability Engineering, Site Reliability Engineering (SRE), Monitoring Engineering, or Platform Operations.
- Experience working in AWS cloud environments.
