Senior Network Operations Engineer

RESPONSIBILITIES:

NOC Operations

• Using existing procedures and tooling, develop and safely complete network changes

• Mentor, onboard and train junior engineers

• Participate in operational rotations providing break-fix support

• Identifying actionable incidents using monitoring systems, strong analytical problem-solving skills to mitigate network events/incidents, and following up on routine root cause analysis (RCA), coordinating with support teams and vendors

• Provide on-call support services as needed, job duties are varied and complex, needing independent judgment

• Join major event/incident calls, use technical and analytical skills to resolve network issues that impact Oracle customers/services

• Fault handling and escalation - Identifying and responding to faults on OCI's systems and networks, collaborating closely with 3rd party suppliers, handling escalation through to resolution

Leadership:

• Collaborates with the GNOC Shift Leads and management to ensure the efficient and timely completion of daily GNOC responsibilities

• Takes the initiative to lead, contribute to and participate in the identification, development and evaluation of projects and tools aimed at enhancing the overall effectiveness of the GNOC

• Drives runbook audits and updates to ensure compliance and collaborate with partner service teams to ensure operational processes are aligned between both teams

• Conduct interviews and participate in the hiring process for junior level engineers

• Lead and/or represent the GNOC in vendor meetings, reviews or governance boards

Automations/Scripting

• The role includes collaborating with networking automation services to integrate support tooling and frequently developing scripts to automate routine tasks

• Preference for individuals with experience in scripting, network automation and databases - Python, Puppet, SQL, and/or Ansible

• You will use automation to complete work and develop scripts for routine tasks

Project Management

• Lead technical projects such as the development and improvement of runbooks and methods of procedures, driving high visibility technical projects and onboarding and training new team members

• Assists in the implementation of short, medium, and long-term plans to achieve project objectives, and regularly interacts with senior management or network leadership to ensure team objectives are met

TECHNICAL QUALIFICATIONS:

Networking

• Expert knowledge in the following protocols: BGP/OSPF/IS-IS, TCP, IPv4, IPv6, DNS, DHCP, MPLS

• Expert knowledge in the following networking protocols: TCP/IP, VPN, DNS, DHCP, and SSL

• Comprehensive/Broad experience in at least 3 of the following network technologies: Juniper, Cisco, Arista, InfiniBand, firewalls, switches and circuit management

• Expert analytical skills and ability to collate and interpret data from various sources

• Ability to diagnose network alerts to assess and prioritize faults and respond or escalate accordingly

• Experience working in a large ISP or cloud provider environment

• Exposure to commodity Ethernet hardware (Broadcom/Mellanox)

• Cisco and Juniper certifications are desired