Job Description
NoC Engineer L2 Support IP/ MPLS
Overall, 4- 6 years of relevant experience in Telecom Domain
- Ready to work in 24*7 Work environment, manage NoC operations and incidents.
- Perform second level troubleshooting using tools and utilities to resolve network related issues.
- Heath Check and Maintenance Operations on in scope network elements and infrastructure
- Severity 1 to 4 Incident triage, support, management, restoration, recommendations
- Root Cause Analysis Support, post incident or event
- Work with Major Incident Management team for Major Incident Resolution.
- Creation and maintenance of processes and procedures for T2 tasks
- Provide Support for network configurations, expansions, installations, and updates.
- Maintain and update all network documentation, process configurations.
- Interface with all internal and third-party support providers and vendors in the management and resolution of incidents.
- Responsible for the process to effectively monitor all services that ensures compliance with Tier model and SLAs.
- Ensured efficient resolution of incidents through people, process and technology.
- Provide timely, accurate, and effective communication on service impacting events. Work with vendors on issue resolution and communications.
Qualification
- 5+ years of related experience in routing switching, ISP, mobile operator networks operational experience with enterprise class routers, switches and firewallsExperience on Client switches, Routers wireless series.
- Experience in MPBN, L3 VPN, L2 VPN, QOS, TRAFFIC ENGINEERING, JUNIPER, CISCO, OSPF, ISIS.
- Strong Working Experience in Network troubleshooting including LAN, WAN & Security domains.
- Day-to-day operations management
- Helping Team in Troubleshoot & resolve highly complex customer network issues.
- Experience in troubleshooting Cisco, Juniper, Ericsson, Nokia routers, switches & firewalls (ASA, Palo Alto)
- Handling, Juniper CISCO L3 and L2 Devices
- Strong working knowledge of IP, IPsec, and VPNs.
- Responsible for delivering complex Maintenance and Monitoring activities for different customers.
- Provide Incident Management support through the IC role in case of the main crisis.
- Ensure service continuity by reducing the impact of a disaster or major failure through operational validation of the designed.
- Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations.
- Monitor performance and ensure system availability and reliability.
- Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail.
- Managing and maintaining the operational integrity of the company's security and data networks and will be required to respond to incidents and alerts and provide occasional out-of-hours technical support.
- Leverage knowledge articles to investigate and resolve second-line support calls assigned.
- Identify the root cause of incidents and problems. Prepare RCA for business-critical incidents and downtime.
- Perform troubleshooting and incident management for high-priority issues and ensure that they are resolved within the timeframes set by service level agreements.
- Experience on Cisco XR and XE routers.
Qualifications
Bachelors Degree
Range Of Year Experience-Min Year
5
Range Of Year Experience-Max Year
7
