Senior Network Engineer

NoC Engineer L2 Support - IP/ MPLS

Overall, 4- 6 years of relevant experience in Telecom Domain

• Ready to work in 24.7 Work environment, manage NoC operations and incidents.

• Perform second level troubleshooting using tools and utilities to resolve network related issues.

• Heath Check and Maintenance Operations on in scope network elements and infrastructure

• Severity 1 to 4 Incident triage, support, management, restoration, recommendations

• Root Cause Analysis Support, post incident or event

• Work with Major Incident Management team for Major Incident Resolution.

• Creation and maintenance of processes and procedures for T2 tasks

• Provide Support for network configurations, expansions, installations, and updates.

• Maintain and update all network documentation, process configurations.

• Interface with all internal and third-party support providers and vendors in the management and resolution of incidents.

• Responsible for the process to effectively monitor all services that ensures compliance with Tier model and SLAs.

• Ensured efficient resolution of incidents through people, process and technology.

• Provide timely, accurate, and effective communication on service impacting events. Work with vendors on issue resolution and communications.

Qualification

• 5+ years of related experience in routing switching, ISP, mobile operator networks operational experience with enterprise class routers, switches and firewalls Experience on Client switches, Routers wireless series.

• Experience in MPBN, L3 VPN, L2 VPN, QOS, TRAFFIC ENGINEERING, JUNIPER, CISCO, OSPF, ISIS.

• Ericsson and Huawei MPBN network experience is required.

• Strong Working Experience in Network troubleshooting including LAN, WAN & Security domains.

• Day-to-day operations management

• Helping Team in Troubleshoot & resolve highly complex customer network issues.

• Experience in troubleshooting Cisco, Juniper, Ericsson, Nokia routers, switches & firewalls (ASA, Palo Alto)

• Handling, Juniper CISCO L3 and L2 Devices

• Strong working knowledge of IP, IPsec, and VPNs.

• Responsible for delivering complex Maintenance and Monitoring activities for different customers.

• Provide Incident Management support through the IC role in case of the main crisis.

• Ensure service continuity by reducing the impact of a disaster or major failure through operational validation of the designed.

• Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations.

• Monitor performance and ensure system availability and reliability.

• Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail.

• Managing and maintaining the operational integrity of the company's security and data networks and will be required to respond to incidents and alerts and provide occasional out-of-hours technical support.

• Leverage knowledge articles to investigate and resolve second-line support calls assigned.

• Identify the root cause of incidents and problems. Prepare RCA for business-critical incidents and downtime.

• Perform troubleshooting and incident management for high-priority issues and ensure that they are resolved within the timeframes set by service level agreements.

• Experience on Cisco XR and XE routers.