Senior Member of Technical Staff - Cloud Engineering

Role summary:
Help build and improve secure, reliable, and automatedon-prem andcloud infrastructure that supports important business and engineering outcomes at athenahealth. This role is based inBangalore- Whitefield, Indiaand follows ahybridwork model. As a Senior Member of Technical Staff, you will contribute to infrastructure automation, provisioning, configuration, and operational improvements acrosson-prem andcloud environments, while partnering with engineeringand technical operations teams to strengthen platform reliability and efficiency.This position requires a blend of Windows and Linux server administrationexpertise, along withproficiencyin modern programming languages.This role is well suited for someone early in their career who is building hands-on experience withmulti-cloudInfrastructure as Code, and scripting in a production environment. This person will report to theManagerEngineering - Tech Ops.

Team summary:
We are seeking a Senior Member of Technical Staff to join our Windows team within the Cloud Engineering (CE) division. The CE team ensures the continuous availability of the technologies and systems that support athenahealth's services, managing thousands of servers and petabytes of storage while handlingnumerousweb requests per second.

Our team of engineers focuses on reliability, automation, and scalability in a cloud-native environment. Weoperatewithin an agile framework to align with high-impact business and technical priorities, continuously evaluating opportunities for automation and platform improvements.

We support systems across both private and public cloud environments, using data and operational insights to inform decisions on architecture, performance, cost, and resiliency. Our efforts are dedicated to enhancing the systems and tools that enable engineering teams tooperateefficiently and safely, including automating manual processes, standardizing infrastructure patterns, and improving observability. We collaborate closely with peers across engineering and operations, sharing knowledge and seeking practical solutions to simplify complex infrastructure challenges, allowing teams to focus on delivering value.

Essential Job Responsibilities:

• ManageWindows Server Administration, including Active Directory, Group Policy, and Clustering.

• OverseeLinux Server Administration, includingdeployments,package management,andpatching

• Developandmaintainscripts in modern programming languages such as C#, PowerShell, Python, and Shell scriptingto automate operational tasks, environment setup, configuration changes, and routine maintenance activities.

• Buildandmaintainon-prem andAzure infrastructure components to support secure, reliable, and scalable platform operationsto ensureoptimalperformance.

• DevelopInfrastructure as Code solutions using ARM templates, Bicep, Terraform, and relatedIaCtools to provision and manage cloud resources consistently.

• Integrate AI tools into workflows to enhance productivity and streamline processes.

• Utilize CI/CD software and tools such as Git, Jenkins, Harness, Artifactory, and Azure DevOps for efficient deployment.

• Manage large fleets of Windows servers using configuration management tools like Puppet, Chef, or Ansible.

• Collaborate with development teams to implement behavior-driven development test frameworks such as Pester or Selenium.

• Maintain familiarity with relational databases, particularly Microsoft SQL, to support application needs.

• Utilize virtualization solutions such as vCenter and VMware tooptimizeresource allocation and management

• Supportcloud infrastructure deployments, system configuration, and environment updates across development, test, and production environments.

• Monitorplatform health, availability, and performance, andassistwith troubleshooting infrastructure issues to improve service reliability,utilizingtools such asPromteheus, Grafana,Datadog, and Splunk

• Collaboratewith engineering and technical operations partners to implement infrastructure changes that align with security, compliance, and operational standards.

• Documentinfrastructure designs, deployment procedures, configuration standards, and support processes to improve repeatability and team effectiveness.

• Contributeto continuous improvement efforts byidentifyingopportunities to reduce manual work, simplify workflows, and strengthen operational resilience.

• ApplyAI tools, where available andappropriate, to speed up scripting, summarize operational findings, troubleshoot infrastructure issues, and learn new platform capabilities whilevalidatingoutputs for accuracy, security, and relevance.

Additional Job Responsibilities:

• Assistwith proof-of-concept work for newapplicationservices, automation approaches, or infrastructure patterns.

• Participatein code reviews and team discussions to improve script quality,IaCconsistency, and operational practices.

• Contributeto internal knowledge-sharingresourceson Azure services, automation techniques, and infrastructure standards.

• Helpmaintaindashboards, reports, or alerts that improve visibility intoon-prem andcloud usage, health, and operational trends.

• Supportincident reviews by gathering technical details and helpingidentifyfollow-up improvements.

• Partnerwith peers to test recovery procedures, backup processes, and infrastructure changes in non-production environments.

• Learnand apply athenahealth engineering standards, security expectations, and operational best practices in day-to-day work.

Expected Education & Experience:

• 4 to 6 yearsof experience in cloud infrastructure, platform engineering, technical operations, or a related technical role.

• Hands-on Windows and Linux Administrationand troubleshooting

• ExperiencewithMicrosoft Azureservices and core cloud infrastructure concepts.

• ExperiencewithInfrastructure as CodeusingARM templates,Bicep,Terraform, or similarIaCtools.

• Practical, hands-onexperiencewithPowerShellscripting for automation, configuration, or operational support tasks.

• Understandingofcore infrastructure concepts such ascompute, networking, storage, identity, access management, and monitoring in cloud environments.

• Familiaritywith version control, deployment workflows, and environment configuration practicesutilizingtools such as Jenkins, Harness, Git, Bitbucket, etc.

• Abilityto troubleshoot technical issues methodically and communicate findings clearly with team members.

• Abilityto write andmaintainclear technical documentation for repeatable operational processes.

• Bachelor's degreein computer science, information technology, engineering, or a related field,or equivalent practical experience.