Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Role summary:
Help build and improve secure, reliable, and automated cloud infrastructure that supports important business and engineering outcomes at athenahealth. This role is based in Bangalore - Whitefield, India and follows a hybrid work model. As a Senior Member of Technical Staff focused on Azure, you will contribute to infrastructure automation, provisioning, configuration, and operational improvements across cloud environments, while partnering with engineers and technical operations teams to strengthen platform reliability and efficiency. This role is well suited for someone early in their career who is building hands-on experience with Azure, Infrastructure as Code, and scripting in a production environment. This person will report to the Manager Engineering - Tech Ops.
Team summary:
We are a team of engineers focused on reliability, automation, and scalability in a cloud-native environment. We work in an agile-based framework that helps us stay aligned to the highest-impact business and technical priorities, and we continuously evaluate where automation and platform improvements can create meaningful value. Our team supports systems across both private and public cloud environments, using data and operational insights to guide decisions on architecture, performance, cost, and resiliency.
We spend our time improving the systems and tools that help engineering teams move efficiently and safely. That includes automating manual processes, standardizing infrastructure patterns, improving observability, and supporting secure, repeatable deployments. We work closely with peers across engineering and operations, share knowledge openly, and look for practical ways to simplify complex infrastructure challenges so teams can focus on delivering value.
Essential Job Responsibilities:
- Build and maintain Azure infrastructure components to support secure, reliable, and scalable platform operations.
- Develop Infrastructure as Code solutions using ARM templates, Bicep, Terraform, and related IaC tools to provision and manage cloud resources consistently.
- Create and maintain PowerShell scripts to automate operational tasks, environment setup, configuration changes, and routine maintenance activities.
- Support cloud infrastructure deployments, system configuration, and environment updates across development, test, and production environments.
- Monitor platform health, availability, and performance, and assist with troubleshooting infrastructure issues to improve service reliability.
- Collaborate with engineering and technical operations partners to implement infrastructure changes that align with security, compliance, and operational standards.
- Document infrastructure designs, deployment procedures, configuration standards, and support processes to improve repeatability and team effectiveness.
- Contribute to continuous improvement efforts by identifying opportunities to reduce manual work, simplify workflows, and strengthen operational resilience.
- Apply AI tools, where available and appropriate, to speed up scripting, summarize operational findings, troubleshoot infrastructure issues, and learn new platform capabilities while validating outputs for accuracy, security, and relevance.
Additional Job Responsibilities:
- Assist with proof-of-concept work for new Azure services, automation approaches, or infrastructure patterns.
- Participate in code reviews and team discussions to improve script quality, IaC consistency, and operational practices.
- Contribute to internal knowledge-sharing sessions on Azure services, automation techniques, and infrastructure standards.
- Help maintain dashboards, reports, or alerts that improve visibility into cloud usage, health, and operational trends.
- Support incident reviews by gathering technical details and helping identify follow-up improvements.
- Partner with peers to test recovery procedures, backup processes, and infrastructure changes in non-production environments.
- Learn and apply athenahealth engineering standards, security expectations, and operational best practices in day-to-day work.
Expected Education & Experience:
- 4 to 6 years of experience in cloud infrastructure, platform engineering, technical operations, or a related technical role.
- Experience with Microsoft Azure services and core cloud infrastructure concepts.
- Experience with Infrastructure as Code using ARM templates, Bicep, Terraform, or similar IaC tools.
- Experience with PowerShell scripting for automation, configuration, or operational support tasks.
- Understanding of core infrastructure concepts such as compute, networking, storage, identity, access management, and monitoring in cloud environments.
- Familiarity with version control, deployment workflows, and environment configuration practices.
- Ability to troubleshoot technical issues methodically and communicate findings clearly with team members.
- Ability to write and maintain clear technical documentation for repeatable operational processes.
- Bachelor's degree in computer science, information technology, engineering, or a related field, or equivalent practical experience.
