Description
Role Summary
Salesforce is seeking an experienced and strategic workplace leader to join the Global Workplace Services team as
Senior Manager – Workplace Services based in Bengaluru. This role will lead workplace operations across a portfolio of approximately 1.5 million sq. ft., supporting an employee population of nearly 10,000 employees across multiple office locations/campuses.
The role requires a dynamic people leader with strong operational expertise, stakeholder management capabilities, financial acumen, and a passion for delivering exceptional employee workplace experiences. The individual will oversee integrated workplace operations, lead a team of workplace managers and specialists, and drive operational excellence aligned with Salesforce's global workplace standards and employee-first culture.
Key Responsibilities
Workplace Operations Leadership
- Lead end-to-end workplace and facilities operations across a large-scale corporate portfolio of 1.5M sq. ft. in Bengaluru.
- Ensure seamless delivery of workplace services including engineering operations, housekeeping, transport and mailroom, services.
- Maintain best-in-class workplace standards focused on employee experience, operational efficiency, and service excellence.
- Partner with Global Real Estate and Projects teams to support workplace transitions, office expansions, consolidations, and strategic initiatives.
People Leadership
- Lead and develop a high-performing workplace services team comprising 3–4 direct reports and broader vendor-managed teams.
- Foster a culture of accountability, collaboration, innovation, and continuous improvement.
- Coach and mentor team members to strengthen leadership capabilities and operational effectiveness.
- Drive employee engagement, performance management, succession planning, and talent development initiatives within the team.
Stakeholder & Business Partnership
- Serve as the primary workplace services partner for business leaders and functional stakeholders across Bengaluru campuses.
- Build strong partnerships with ES, IT, Security, Procurement, Finance, Employee Success, and Real Estate teams.
- Understand business growth plans, occupancy trends, and organizational changes to proactively support workplace requirements.
- Lead executive-level communication related to workplace operations, employee experience, and business continuity initiatives.
Vendor & Service Partner Management
- Oversee Integrated Facility Management (IFM) partners and workplace service vendors to ensure SLA/KPI adherence.
- Conduct regular business reviews, governance meetings, and performance evaluations with service providers.
- Drive operational efficiencies, innovation, and cost optimization through strategic vendor partnerships.
- Ensure consistent compliance with contractual obligations, workplace standards, and safety requirements.
Space Planning & Occupancy Management
- Collaborate with workplace strategy and space planning teams to optimize seat utilization and workplace allocation.
- Support stacking plans, neighborhood strategies, and hybrid workplace initiatives.
- Analyze occupancy and utilization metrics to drive data-informed workplace decisions.
- Ensure workplace readiness for organizational changes, hiring growth, and business transformations.
Financial Management
- Manage annual operating budgets, forecasting, and expense controls for workplace operations.
- Identify opportunities for operational savings, process improvements, and efficiency gains.
- Ensure financial governance and compliance across all workplace service contracts and operational spend.
Compliance, Safety & Risk Management
- Ensure compliance with all local statutory, environmental, health & safety, and fire & life safety regulations.
- Lead emergency preparedness, crisis management, and business continuity planning initiatives.
- Drive workplace safety culture and ensure operational risk mitigation across all sites.
- Support sustainability and ESG initiatives aligned with Salesforce's environmental commitments.
Employee Experience & Workplace Culture
- Support employee engagement programs, workplace events, and culture-building initiatives.
- Continuously enhance workplace services through employee feedback, benchmarking, and innovation.
Required Qualifications
- 15–18+ years of experience in Workplace Services, Corporate Real Estate, Facilities Management, or related functions.
- Demonstrated experience managing large corporate office portfolios exceeding 1M sq. ft.
- Experience supporting employee populations of 5,000+ in complex, fast-paced environments.
- Proven people leadership experience managing high-performing teams and cross-functional stakeholders.
- Strong expertise in integrated facilities management, vendor governance, workplace strategy, and operational excellence.
- Experience working within multinational corporate or technology environments preferred.
Preferred Skilsets
- Strong understanding of workplace analytics, occupancy management, and hybrid workplace models.
- Excellent executive communication and stakeholder management skills.
- Demonstrated ability to lead through ambiguity and organizational change.
- Strong financial, analytical, and problem-solving capabilities.
Core Competencies
- Strategic Leadership
- Operational Excellence
- People Management & Coaching
- Workplace Experience Management
- Stakeholder Engagement
- Vendor Governance
- Financial & Commercial Acumen
- Change & Transformation Management
- Risk & Crisis Management
- Data-Driven Decision Making
