The Global Workplace team sits within the People, Culture & Communications entity in bp. The team comprises of global Subject Matter Experts and Regional delivery teams. Together they work with the business to develop and deliver services and solutions complemented by our service partners.
The Workplace team are accountable for managing the end-to-end property lifecycle for bp's corporate office portfolio. Operating in 50 plus countries and over 100 diverse locations the team are central to the transformation of the workplace experience and the associated services. The team have an ambitious transformation agenda across our key locations. The Workplace vision is to create and curate safe workplaces that our people love and that help us think, work, and connect together, wherever we are in the world.
Responsibilities
The Senior Manager Workplace Services AsPac is responsible for the co-development, articulation and implementation of the Workplace Solutions strategy and operational delivery in the AsPac Region. The role holder will:
- Lead an international team, driving the implementation, execution and performance of all workplace operations across the Region
- Own the Vested Workplace supplier partnership relationship in Region as Workplace's most senior member, working with other bp business leaders to ensure service delivery is implemented, as required by the business to deliver value and great experiences.
- Ensure safe, reliable and cost-effective spaces and operations, meeting all financial targets and driving robust financial planning, management and reporting
- Ensure operational management activities are implemented in a consistent, efficient, and effective manner across the region, while working globally to ensure consistency of Workplace activities where it is beneficial to the business and stakeholders
- Ensure suppliers are effectively managed for both risk and performance purposes in line with Global standards and ensuring cost effective, efficient, compliant service delivery
- Ensure appropriate governance is developed and implemented with robust documentation and supporting management policies to manage Workplace risk in line with global standards
- Ensure global compliance with all local regulatory and legal requirements is continually met
- Be an active and authentic member of the global Workplace leadership team
An important requirement is that the individual will become trained to foundation level in the Vested methodology and ensure new team members receive adequate Vested training.
Key Accountabilities
- Partners with senior business customers, employee representation bodies, workplace transformation teams, making the best strategic decisions, for bp, as One Team in balancing the needs of different business and functional groups. Manages performance by seeking stakeholder and end user satisfaction input on regular basis
- Drives the global transformation agenda in region with supplier partners, teams and stakeholders to deliver market leading workplace solutions and services that achieve standards of excellence others can only aspire to
- Develops and delivers workplace solutions with internal and external business partners that are continuously challenged and reviewed, driving courageous continuous improvement, in line with bp's culture and values
- Promotes a Vested collaborative attitude ensuring everyone works together for the common objectives
- Manages the implementation of workplace related bp operations management systems, HSE standard, and group defined standards and practices. Understands country (legislative) variations across the region and their implications for workspace provision
- Focusses on the outcome of delivering appropriate workplace services in the region, maintaining the highest operational quality levels. Ensuring the workplace (Vested) partner's focus remains on the aligned objectives and consistently adds autonomous value in line with bp's values and cultural behaviours. Fulfilling all the Vested bp governance related requirements in the Region as the informed client
- Build short- and medium-term operating plans and long-term outlook plans with their teams of workplace consultants and bp regional stakeholders to manage facilities within plan and delegated authority
- Owns the operating budget for the operation of regional facilities, and provides reconciliation for other Workplace teams, where service may be matrixed, i.e., rent/service/utility costs
- Owns the development of capital plans in relation to preventative and replacement maintenance items, working closely with Real Estate and Capital project teams
- Leads the implementation of the Vested workplace services solution at first generation sites. Actively influences senior business stakeholders to gain alignment for implementation and access to supporting resources locally
- Leads teams of cross-functional subject matter experts in squads, specifies the team's strategic orientation, creates company and workplace organisation context and supports the team in achieving the shared goals. Promoting inter-team cooperation, exchange of knowledge, effective communication and new ways of working
- Builds strong collaboration across bp and other Workplace and Enabling functions to ensure that all workplace services requirements are always met or exceeded. As well as building and maintaining strong relationships with groups outside of bp and across the workplace industry
About you!
University or technical college degree in engineering, MBA or equivalent experience.
Well-developed interpersonal communication style and demonstrable inclusive leadership skills
Demonstrable experience in achieving results in diverse cultures and drives an inquisitive yet respectful attitude whilst promoting innovation and continuous improvement
Good knowledge of managing process efficiency, data quality, systems performance and development, project & programme management and change control, in particular with respect to implementing workplace services outsourcing initiatives
Entrepreneurial thinking, demonstrating extensive understanding of business inter-connectivity and the ability to act upon this understanding
A successful track record of initiating, leading and managing multiple service functions in a complex environment whilst simultaneously transforming the services
Proven track record of leading and developing inspiring internal and outsourced partnerships and teams to deliver high levels of achievement and innovation
Experience of senior/ strategic leadership within property and workplace services in a large multinational organisation
Previous experience of facilities & property management, preferably in a global enterprise with a diverse range of operations, property types and installations
Proven experience of managing large scale multi-site outsourced FM service contracts and in managing multi $m cross currency operational budgets
Outstanding stakeholder engagement skills, building sustainable networks of using high Emotional Intelligence
Desirable criteria
- Degree or equivalent experience in Facilities management or property management or equivalent facilities experience
- Having previously worked with the Vested methodology
- Excellent communication skills both verbal and written, collaborative and flexible style
- Experience of working globally or in a multi-country setting, with cultural awareness and language skills specific to region
- Experience and knowledge of using health and safety, environmental and quality management systems
Why join us
At bp, we provide an
excellent working environment and employee benefits. We offer an open and inclusive culture and a great work-life balance. Tremendous learning and development opportunities are available to craft a career path, life and health insurance, medical care package and many others!
We support our people to learn and grow in a diverse and exciting environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment.
