Senior Manager - Vision Plus Service Delivery

About the company

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What's in it for YOU

1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
2. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
3. Dynamic, Inclusive and Diverse team culture
4. Gender Neutral Policy
5. Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
6. Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

The role is responsible to manage IT services for business on the VisionPlus Mainframe platform technology stack and end to end technical and functional review for VisionPlus, Falcon,TRAID & WIBMO BAU Operations.

Role Accountability

1. Manage IT services for business on the VisionPlus Mainframe platform technology stack
2. Functional and technical review of all the changes been delivered in the production environment w.r.t Vision PLUS
3. Functional solution & Technical review for Projects/enhancement & Fixes being done by Vision Plus BAU
4. Adhere & ensure SLAs being followed by the vendor (Batch/System availability / Auth etc.)
5. Functional and technical review of all the changes been delivered in the production environment w.r.t WIBMO( ACS)
6. Collaborate with cross functional teams as well as internal IT teams on V+ and ACS incidents, Change Requests and Service Requests
7. Execute cross functional business intelligence projects by closely interacting with business intelligence leaders, managers and consultants
8. Translate reporting requirements into functional specifications which detail the approach taken to address and resolve business needs
9. Create and execute work plans and revises as appropriate to meet changing needs and requirements
10. Evaluate decisions through the eyes of the customer, building strong customer relationships and creating processes with customer viewpoint
11. Ensure adherence to regular process documentation practices in compliance with the process guidelines

Measures of Success

1. All business Service Level Agreements (SLA's) w.r.t tickets on incidents are followed as per agreement with L0, L1, L2 and L3 teams
2. All SLA's w.r.t V+ File downloads are adhere
3. Ensure audit requirements are delivered on time
4. Address functional queries from Users/ Business without escalations
5. All SLA's w.r.t. to V+, Authorizations, and ACS (WIBMO) System availability are adhered
6. Timely and accurate updation of process documentation
7. Process Adherence as per MOU

Technical Skills / Experience / Certifications

1. Experience in Payment, Fraud & Risk Domain, Credit Card life cycle, Falcon, VSAM, ACS system
2. Experience in Mainframe Technologies like CICS, COBOL, JCL, VSAMs, Ezytrevie, REXX
3. Complete understanding on Vision PLUS EOD batch flow process
4. Expertise in Vision PLUS Including CMS, FAS
5. Knowledge of Falcon, TRIAD and ACS operations

Competencies critical to the role

1. People Management
2. Collaboration and Teamwork
3. Verbal and Written Communication

Qualification

BE/B.Tech , MCA (IT)

Preferred Industry

FSI