About Klook
We are a leading pan-regional experiences platform in Asia Pacific, purpose built to digitalize experiences and make them accessible to every traveler.
Our mission is to build the digital infrastructure for the global experience economy — empowering merchants to share their passions and travelers to discover the heartbeat of each destination.
We operate a mobile-first, curated platform featuring diverse experiences across global destinations.
Do you share our belief in the wonders of travel Global citizens ourselves, Klookers are not only curating memorable experiences for others but co-creating our world of joy within Klook.
We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:
- Customer First
- Push Boundaries
- Critical Thinking
- Build for Scale
- Less is More
- Win as One
We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution Join us!
What You'll Do
Vertical Strategy & Commercial GTM
- Shape the Hotel vertical's long-term roadmap: supply strategy, demand generation, and technology innovation to drive market leadership globally.
- Own end-to-end go-to-market planning and execution — from segment identification and pricing architecture through to launch readiness and post-launch performance loops.
- Design and manage channel and partner incentive structures; identify conversion bottlenecks and recommend recalibration to protect margin and sustain market share.
- Translate competitive and market signals into actionable GTM plays, including promotional cadence, bundle strategy, and channel prioritisation.
Revenue Growth & Commercial Performance
- Lead and drive global commercial KPIs: supply coverage, inventory availability, pricing competitiveness, and channel conversion.
- Build and operationalise structured experimentation frameworks (A/B, multivariate) to identify funnel drop-off drivers and improve unit economics.
- Partner with regional teams to co-develop market-entry and scaling strategies; own the data loop that tells us what's working.
- Develop contribution-margin models, demand elasticity analysis, and ROI frameworks to support budget allocation and investment decisions.
Advanced Data Analysis & Reporting
- Lead the design, development, and execution of data analysis projects — from customer segmentation (RFM, behavioural clustering) to automated commercial performance dashboards.
- Deliver comprehensive reporting to senior management: management dashboards, regular commercial reports, marketing intelligence, and ad-hoc analyses.
- Champion data governance: design and implement collection systems and processes to ensure accuracy and reliability across the Hotel vertical.
Operational Excellence & Product Management
- Drive end-to-end product lifecycle management — from competency planning and market-problem identification to launch and post-launch monitoring.
- Identify automation and process improvement opportunities to streamline analytical workflows.
- Stay current with industry trends; bring in and test new approaches before they become mainstream.
What You'll Need
Experience & Domain
- 6–8 years in OTA, eCommerce, B2B tech, or strategy consulting with hands-on commercial ownership — not just supporting roles.
- Demonstrated track record of driving measurable revenue growth and channel performance, ideally across multiple markets.
- Proven experience in end-to-end GTM execution: pricing architecture, channel incentive design, partner alignment, and market-entry strategy.
- Product management experience in agile environments — you have shipped something and measured what happened.
Analytical & Technical Skills
- Hands-on experience building experimentation frameworks, segmentation models, and automated dashboards.
- Ability to distill insights from messy, multi-source data into specific, actionable decisions — not just observations.
- Comfortable with Python or R for analytics is a strong plus.
Mindset & Ways of Working
- Entrepreneurial — you move before you're asked, run experiments others haven't thought of, and are genuinely energised by ambiguity.
- Practical creativity — you generate ideas that are immediately actionable, not just conceptually interesting. Solutions for the moment, built to scale.
- Genuine curiosity and fast learning — you pick up new domains, tools, and market contexts quickly because you actually want to understand them, not just perform understanding.
- Structural thinker — you naturally break problems into frameworks, spot the lever others miss, and can hold both the 30,000-foot view and the row-level detail.
- Strong cross-functional communicator; able to build trust with Product, Tech, Finance, and Marketing stakeholders in a matrix environment.
- Fluent in English; Mandarin proficiency is a meaningful advantage for our supplier and regional partner relationships.
Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We're dedicated to creating a welcoming and supportive culture where everyone belongs.
Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (Agency). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.
An Agency must obtain advance written approval from Klook's Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing. 
