Define the roadmap for all value-added services aligned with learner needs and business goals.
Conduct competitive benchmarking and market research to identify new service opportunities.
Product & Service Development
Design, develop, and roll out VAS offerings such as career services, mentorship, certifications, skill enhancement modules, workshops, and industry interactions.
Collaborate with internal teams and external partners to co-create offerings where necessary.
Operations & Delivery
Set up and manage end-to-end delivery processes for VAS - from onboarding to service fulfillment.
Ensure service SLAs are met and learner experience is top-notch.
Stakeholder Management
Work closely with academic, tech, sales, customer success, and marketing teams to ensure VAS alignment and adoption.
Manage partnerships with third-party service providers, mentors, or content creators.
Performance & Analytics
Track utilization, satisfaction, and impact of VAS on learner outcomes.
Generate insights and recommend improvements based on data and feedback.
Team Management
Build and lead a cross-functional team responsible for different service lines.
Drive performance, innovation, and customer-centricity within the team.
Job Requirement
Key Requirements
8-12 years of experience in EdTech, consumer internet, education services, or consulting, with at least 3 years in a leadership role.
Strong understanding of learner needs, especially in higher education, skilling, or professional upskilling spaces.
Demonstrated experience in conceptualizing and scaling new service lines.
Excellent project management, stakeholder communication, and execution skills.
Data-driven decision-maker with a focus on outcomes and impact.
Prior experience working in a cross-functional setup is a must.
MBA or relevant postgraduate qualification preferred.
