Senior Manager, TISC Supply Chain Excellence

Primary Location: Gurugram, India

Role Type: Individual Contributor

The Senior Manager, Supply Chain Excellence will play a critical role in driving customer service improvements across channels, across bottling partners through high-impact strategic initiatives, operational transformation programs including processes & capabilities, and digital enablement. This position requires a strategic thinker with strong influencing orientation, capable of influencing a highly matrixed ecosystem involving bottling partners, OU Networked teams.

What You'll Do For Us

Driving supply chain excellence through people, process & technology dimensions including but not limited to:

• Enable transformational programs including strategic initiatives like setting up the supply chain organization structure at bottlers, customer service groups, S&OPs & performance management.
• Design & Enable Future-ready Customer Supply Models & Network e.g., Segmented supply chains.
• Support the design and implementation of standardized customer service governance mechanisms, operational playbooks, and performance management framework.
• Drive Supply Chain Process Automation leveraging AI/RPA & Digital Capabilities (inhouse & 3rd Party).
• Partnering with bottling partners through I-Ops and OU Networked teams to drive change management and adoption of new ways of working.
• Bring outside-in perspectives, market benchmarks, and leading practices to strengthen supply chain excellence, customer service operations and transformation roadmaps.
  
  

Qualifications & Requirements

• MBA in Supply Chain, Operations, Business Administration, or related field
• 10+ years of experience in supply chain, customer service operations, order management, or bottler operations within FMCG, beverage, consumer goods, or related industries.
• Project Management Experience in driving cross functional priorities & decision making.
• Good to have proven experience managing operations across multiple bottling partners or distributed manufacturing/service networks.
• Proficiency in ERP systems (D-365), order management platforms, and supply chain analytics tools.
• Demonstrated success in leading automation and digital transformation initiatives.
• Strong analytical, stakeholder management, and problem-solving skills.
• Excellent communication and leadership capabilities with experience influencing senior stakeholders.
  
  

Key Competencies

• Supply Chain Orchestration
• Customer Service Transformation
• Strategic Thinking & Project Management
• Change Management & Cross-Functional Leadership
• Digital Enablement & Data-Driven Decision Making
• Business Partnership including Franchise & Customers
  
  

What can help you be successful in the role

Growth Behavior

• Growth Mindset: Demonstrates Curiosity. Welcomes failure as a learning opportunity.
• Smart Risk: Makes bold decisions/recommendations.
• Externally Focused: Understands the upstream and downstream implications of his/her work.
• Performance Driven & Accountable: Has high-performance standards. Outperforms her/his peers.
• Fast/Agile: Removes barriers to move faster. Experiments and adapts. Thrives under pressure and at a fast pace.
• Empowered: Brings solutions instead of problems. Challenges the status quo. Has the courage to take an unpopular stance.
  
  

Leadership Behavior

• Act Like an Owner: Deliver results, creating value for our brands, our System, our customers and key stakeholders.
• Collaborate with the System, Customers and Key Stakeholders
• Develops Self and Others: Develop self and support others development to achieve their full potential.
• Drive Innovation: Generate new or unique solutions and embrace new ideas that help sustain our business.
  
  

What We Can Do For You

• Career growth and development: Leveraging our boundaryless network, we provide access to educational platforms and provide coaching, mentoring and feedback, as a part of our Leadership & Development process.
• Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. We want to make our culture inevitable.
• International Experience: Become part of international projects and work along multicultural teams, through our global network.