Senior Manager Tele Sales (Personal Loans)

About the Role

We are looking for an experienced and highly performance-driven Senior Manager – Tele Sales (Personal Loans) to build, manage and scale our Personal Loan tele-sales function.

The ideal candidate should have strong experience in managing a large inside-sales/tele-sales operation, including 20–30 Tele Sales Executives and 4–5 Team Leaders, with a proven track record of generating 20–30 Cr+ monthly loan business/disbursement.

This is a business ownership role, not just a team-management position. The candidate will be responsible for the complete Personal Loan tele-sales function — from lead allocation and calling productivity to login, approval, disbursement and revenue.

Key Responsibilities1. Team & Leadership

• Manage and lead 20–30 Tele Sales Executives through 4–5 Team Leaders.
• Manage Team Leaders and ensure achievement of their respective targets.
• Set daily, weekly and monthly sales targets.
• Conduct daily sales huddles and performance reviews.
• Build a high-performance, target-driven sales culture.
• Coach Team Leaders on productivity, conversion and team management.
• Identify performance gaps and implement corrective action plans.
• Manage hiring, training and onboarding of tele-sales executives.

2. Business & Disbursement Ownership

• Own the overall Personal Loan tele-sales business target.
• Drive the complete sales funnel:

Lead → Calling → Qualification → Login → Approval → Documentation → Disbursement

• Build strategies to consistently increase monthly disbursement.
• Ensure strong follow-up of hot, warm and pending leads.
• Improve lead-to-login and login-to-disbursement conversion.
• Work with lending partners/NBFCs to improve approval and disbursement TAT.
• Take ownership of monthly business and revenue numbers.

3. Sales Operations

Monitor and improve:

• Daily calls per executive
• Connected calls
• Qualified leads
• Login/application volume
• Approval rate
• Sanction amount
• Disbursement amount
• Lead-to-login conversion
• Login-to-disbursement conversion
• Average ticket size
• Revenue/payout
• Agent productivity
• Team Leader productivity

4. MIS & Performance Management

• Maintain daily and weekly sales MIS.
• Review Team Leader-wise and Executive-wise performance.
• Identify high-performing and under-performing teams.
• Analyse lead quality and lead utilization.
• Track funnel leakage and take corrective actions.
• Present weekly business performance to senior management.

5. Training & Sales Excellence

Develop and continuously improve:

• Personal Loan sales pitch
• Customer qualification framework
• Objection handling
• Closing techniques
• Follow-up process
• Product knowledge
• Eligibility understanding
• Cross-sell / upsell opportunities

Ideal Candidate Profile

We are specifically looking for candidates who have experience in high-volume Personal Loan tele-sales.

Must Have

• 5–8+ years of overall sales experience.
• Strong experience in Personal Loan / Consumer Finance / Digital Lending.
• Experience managing 20–30 Tele Sales Executives.
• Experience managing 4–5 Team Leaders.
• Proven experience handling a 20–30 Cr+ monthly business/disbursement portfolio.
• Strong understanding of the complete Personal Loan sales funnel.
• Experience working with Banks/NBFCs/Fintech lenders/DSA platforms.
• Strong knowledge of CRM, dialer and sales MIS.
• Excellent leadership, communication and target-management skills.

Preferred Background

Candidates from:

• Fintech
• NBFC
• Banks
• Digital Lending
• Loan DSA
• Personal Loan Aggregators
• Consumer Finance
• Credit/Loan Marketplace

will be preferred.

Key Performance Indicators

The candidate will be evaluated on:

Business Generated / Disbursed

Team Productivity

Conversion Rate

Approval Rate

Disbursement Rate

Average Ticket Size

Revenue / Payout

Lead Utilization

Team Attrition

Compensation

Competitive Fixed Salary + Performance Incentive

Compensation will be based on experience, existing business scale and proven performance.

Career Opportunity

This role offers an opportunity to build and scale a large Personal Loan inside-sales function and grow into:

Senior Manager → Associate Sales Head → Sales Head – Lending

Apply

If you have successfully built and managed large Personal Loan tele-sales teams and have a proven track record of generating 20–30 Cr+ monthly business, we would like to hear from you.

Apply now and become part of our growing lending business.

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