Job Description
1
Job Title
Senior Manager - Technology (K+)
Department
Retail Platform Services - Bengaluru
Direct Supervisor
Cluster Lead Retail Platforms - Channels
Job Number2
Job Purpose
The role is responsible for delivering information technology and digital solutions that support business growth and scalability. This includes translating business needs into technical specifications, overseeing solution delivery, and managing post-implementation maintenance to ensure production stability.
Lead and plan the projects for the cards Settlement, Issuing and clearing systems o Project tracking on cards acquiring and Issuing systems.o Analyze business requirement for the cards acquiring and Issuing systems (Review of all project deliverables and assist the team in creation of required documents.o Develop and test the required solution and provide the support in user testing o Planning for Implementation and ensure smooth implementation and post production support o Lead and provide 24x7 support for PRIMEo Monitor and provide service call support on PRIME.o Plan and support PRIME maintenance activities. o Ensure and support the maximum availability of the PRIME
3Dimensions
Operating Budget
NA
Number of Staff
NA
Capital Exp. Budget
NA
Others
NA
4Key Result Areas
- Lead the projects smoothly by ensuring zero/minimum escalations from business and third party stakeholders
- Planning and estimating for the project, keeping the plan up to date
- Tracking and monitoring the project as per the plan/ SLAs agreed with users
- Provide desired solution for business requirements and ensure minimum defect leakages from requirement(Scope), design, development and testing phases of the project
- Lead and provide 24x7 support for cards Issuing/Acquiring systems to ensure maximum system availability and stability.
- System monitoring - Ensure all key/high impact areas are monitored. Pro-actively report the issues, analyze and provide solution.
- Service tickets support - Monitor and support service tickets closure as per agreed SLA with root cause analysis and bug fixing if required.
- Lead the team to resolve complex issues.
- Identify system improvements and simplify the system complexity.
- Identify revenue opportunities and make constructive suggestions.
- Lead the development & support on the compliance mandates.
- Plan and provide support on PRIME maintenance activities.
- Build proper backups for the team.
- Contentiously improving system stability and performance by identifying areas of improvement
5Operating Environment, Framework and Boundaries, Working Relationships
- Member of the development/implementation team (including offshore) working on assigned tasks, project activities and IT initiatives.
- Co-ordinates with members and other functional teams and provides oversight for deliverables from offshore.
- Work with team members participating in shadowing and training activities.
- Adhere to information controls and security frameworks/procedures, including change and incident management process.
- Provide general administrative support to the team, including, meetings, knowledge transfer and activity reporting.
6
Problem Solving
- Ability to break down complex issues and identify most important and relevant information and options.
- Ability to present and discuss problems with others toward permanent solution.
- Investigate and understand the cause of defects raised.
- Interpret, understand, and resolve user support issues.
- Ability to perform root cause analysis.
- Recommend solutions to system or process obstacles.
7
Decision Making Authority & Responsibility
- Responsible to design functional solutions to business requirements.
- Prepare and maintain documentation.
- Use effective judgment to weigh different options for achieving better results within appropriate timeframes.
- Highlight any concerns affecting workplace deliverables.
8
Knowledge, Skills, And Experience
- 7-10 years of relevant experience in IT with production & Solution development support experience.
- Excellent analytical skills.
- Good oral / written communication skills.
- Hands-on experience in PRIME
- Technically expertise in any acquiring systems, Issuing system, Settlement and reconciliation.
- Good cards Issuing/acquiring business knowledge
Skills / Knowledge
Position specific requirements Mobile, SMS Banking and Statements
Level
Must / Optional
PL/SQL development Strong Must Oracle DB Moderate to Strong Must Knowledge in XML , SOAP and Web & Restful services Strong
Must
IIS/Apache/TomCat or any other web server experience. Moderate to Strong Must VISA/MASTECARD trasnaction flow and specifications Minimum one year / one full project implementation Must Payment Schemes certifications Strong Must EMV/POS and ATM technilogies Moderate to Strong Must
9
Behavioral Competency
Competency Level (1-4)
(1=Basic 4=Sr. Managerial)
Analytical thinking
3
3
Attention to detail and quality
2
3
Commitment to results
3
3
Planning and Organising
2
2
Interpersonal relationships
2
3
Job Holder
Date
Line Manager
Date
Approved By
Date
