Job description
- The Technical Consulting Senior Manager is a leader of leaders, responsible for successfully designing and managing the successful delivery of complex Salesforce solutions for our customers
- These technologies include but are not necessarily limited to Salesforce
- com products and APIs, Apex/Visualforce, Lightning, mobile development technologies, and integration/ETL technologies
- You are both a big picture thinker and in-depth problem solver, your knowledge and skills are both broad and deep
- You take pride in designing systems that stand up to high volumes and wont fail at critical points
- You have a good mix of technical and enterprise skills from a technology perspective
- The solutions you design are built for the long-term and will scale with the customers growth plans seamlessly
- You have proven experience integrating systems via API s as well as a strong development background
- You are able to lead and motivate a team of highly capable individuals and help them meet their targets while enabling their growth
Responsibilities and Requirements
- Collaborate with client stakeholders to define requirements, deliverables, and set and manage expectations
- Lead technical design sessions. Design and document technical solutions aligned with client business objectives; identify gaps between clients current and desired end states
- Provide oversight and governance of Salesforce projects
- Follow and help define coding standards. Lead code reviews during projects to ensure quality and appropriate design patterns are followed
- Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation
- Ability to understand a project and debug issues
- From time-to-time, participate in activities such as technical landscape discovery , Proof-Of-Concept (POC) development with prospects
- Liaise with Salesforce product teams to support client implementations
- Expert level understanding of the Salesforce product suite, including Sales, Service, Community, Marketing, and Commerce Clouds
- Understanding of systems architecture
- Understanding of key design patterns and large data volume limitations and best practices
- Understanding of data sharing and visibility considerations and how these play into platform architecture
- Familiarity with platform authentication patterns (SAML, SSO, OAuth)
- Knowledge of data integration tools and experience integrating Salesforce with different business systems (ETL, CPQ, marketing automation, reporting, etc)
- Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies
- Strong background in design/development of large web-based systems, or complete software product lifecycle exposure
- Lead a technical team and own customer and team engagement
- Travels to client sites for projects, estimated 50-75%
- Maintain a target billable utilisation aligned to the role
- 12-18 years CRM experience with a minimum of 6 years on the Salesforce platform
- Maintain billable utilisation targets for your team
- Technical enablement of team members on the latest Salesforce products and processes
- Working with global teams for delivery across geographies. We will need you to be flexible with your work hours
- Active Salesforce certifications or ability to achieve relevant certifications upon hire
- Leader of Leaders
- Experience building & growing a practice
- Must have managed a team of technical & solution implementors
