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The objective of the Issue Event and Remediation team is to manage all Issue , Event and Remediation for Enterprise Technology Services as a Centre of Excellence.
Looking for a Sr Program Manager for the team focused on ensuring control management is embedded in the day-to-day operations of organization. It will involve extensive collaboration with multiple partners across team members, stakeholders and functional areas.
The Sr Program Manager, Technology Issue Event and Remediation will:
- Independently manage special projects/ activities and directly manage certain day-to-day operations on behalf of the VP of the Issue, Event and Remediation
- Create comprehensive executive level presentations
- Deliver a broad range of communications including technology strategy updates, Town Hall presentations, and employee communications
- Manage business planning and operational processes (e.g., Leadership meetings, cost center management, and goal setting metrics)
- Talent and vendor management
- Drive organizational optimization and business process improvement
- Act as a central point of contact for urgent business needs
- Balance the management of day-to-day business priorities along with long-term strategic deliverables
- Collaborate with the various constituencies across the Company to accomplish tasks on behalf of the VP and their leaders
Act as a mentor and coach for employees and assist them in solving business problems
- Drive organizational optimization and business process improvement
- Execute on operational risk activities such as conducting risk assessment with the business, mapping of processes, identification of risks, and definition and testing of controls
- Engages and Coordinates audit related activities
- Keep abreast of organization and Guardian changes
Qualifications:
- Outstanding leadership and relationship building skills with proven ability to influence without authority across peers and superiors and drive projects with little direction
- Ability to work well under pressure, adapt to changing circumstances, make decisions quickly and juggle multiple priorities simultaneously
- Active listening skills, summarization skills and lateral thinking to uncover and react to emerging opportunities
- Proven decision making & problem-solving capabilities with strong follow up skills and attention to detail.
- Strong sense of integrity and ability to deal with issues and subject matter in ways that requires considerable sensitivity, discretion and judgment.
- Exemplary communication skills written and verbal as well as strong ability to influence leaders and drive change
- Demonstrated ability to create and explain analysis of complex problems
- Strong project management skills with proven record of leading complex, large-scale, cross-functional initiatives
- Ability to understand, analyze data and produce meaningful conclusions
- Demonstrated ability to learn quickly, work effectively in ambiguous situations, and a willingness to take charge and drive results
- Demonstrated ability to remain calm under pressure and be flexible when faced with changing priorities
- Bachelor's or Master's Degree (or has equivalent work experience) preferred
- Certified in either CISM or CRISC preferred
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We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. 
