Senior Manager - Subtitling Coordination

Job Title: SeniorManager

Reports to: Associate Director/Director

Department: Subtitling Coordination

Business Unit: Deluxe Localization

About the Company

Founded in 1915, Deluxe is the world's leading creation-to-distribution company, offering global, end-to-end services. Through unmatched scale, technology, and capabilities, Deluxe enables the worldwide market for

professionally created media. Leading content creators, broadcasters, OTTs, and distributors rely on our experience and expertise.

Our Customer-First leadership, combined with our end-to-end suite of localization, distribution services, and media technology, creates a service offering which is unrivalled in breadth, scale, and global scope. Through

our Deluxe One technology platform, skilled staff, and attention to service, Deluxe has the innovation, capacity, and experience to meet and exceed any customer's expectations.

GLOBAL FOOTPRINT

With worldwide headquarters in Los Angeles, EMEA headquarters in London, and operations in seven countries, our talented team is built of more than 3,000 of the industry's premier artists, experts, engineers, and innovators.

For more information, please visit www.bydeluxe.com

Position Summary

As a Senior Manager within the Subtitling Coordination team, you will lead the execution of subtitling projects for Deluxe, ensuring adherence to defined quality standards and on-time delivery. You will oversee project governance, collaborating closely with key stakeholders to drive alignment and accountability across workflows. This role requires strong experience in navigating cross-functional environments and leading global projects, ensuring seamless coordination and operational excellence across regions.

Key Responsibilities

• Own and be accountable for the overall operational performance across assigned language streams and teams.
• Escalate and address team-raised issues at a strategic level, ensuring timely and effective resolution.
• Act as the global point of contact for all coordination-related matters across designated language pools.
• Provide leadership, oversight, and direction to the team in alignment with Deluxe policies and procedures.
• Lead department-level reporting and presentations, ensuring accuracy, integrity, and clarity of all data.
• Partner closely with Managers to ensure effective resource planning, including timely backfills and optimal team utilization.
• Collaborate with key stakeholders (e.g., Production Managers, Order Management) through regular touchpoints to align on workflows, share insights, and review case studies.
• Drive clear, consistent, and effective communication within the team, ensuring adherence to best practices across all internal and external interactions.
• Work closely with GTM teams to gather user feedback and ensure delivery of high-quality customer service.
• Contribute to and lead initiatives that support team effectiveness and broader organizational goals.
• Mentor and develop Managers, supporting their progression to the next level of leadership.
• Conduct regular one-on-one meetings with direct reports, addressing concerns proactively and through appropriate channels.
• Facilitate skip-level meetings to gather team feedback and partner with HRBPs to drive actionable outcomes.
• Oversee workforce planning, including scheduling, leave management, coverage, and overtime, ensuring consistency and compliance.
• Deliver structured performance management, including recognition, rewards, and disciplinary actions in partnership with Human Resources.
• Collaborate with Managers, HRBPs, and ER teams to address employee-related matters effectively and through the appropriate frameworks.

Qualification & Experience

• Bachelor's degree in film, media production, communications, or a related field preferred.
• Proven experience in project coordination or management, with a track record of successfully leading teams and delivering projects on time and within budget.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire team members and foster a collaborative and supportive work environment.
• Excellent communication and problem-solving skills, with the ability to effectively manage conflict, negotiate agreements, and resolve issues in a timely and professional manner.
• Proficiency in project management tools and software (e.g., Microsoft Office, Sfera, Jira) preferred.