Senior Manager

Role Name: Senior Manager Back Office Operations

Business Unit: BPS Insurance

Preferred Experience Range: 14+ years (Band 6 ) On Paper's needed

Domain Expertise: Life and Pension (any insurance would do )

Location: Nagpur

Shift: Comfortable 24*7 shift .

Grade: BPO 6

Salary: up to 20 LPA

SKILLS REQUIRED:

Experience in Client-facing projects in a consulting and/or technology professional services organization

15+ or more of management experience and currently in a leadership role working in an MNC BPO driving people organizational initiatives across different sites

Project Management experience

Experience in the use of technical/statistical tools to drive process improvements

ESSENTIAL REQUIREMENTS:

Graduate

Strong written and verbal communication- English

KEY RESPONSIBILITY:

Experience in managing large programs of 250+ FTEs

Own and manage various offshore Customer Journeys &new Transitions

As part of the team, the individual will manage end to end journey for offshore team

The Lead will own the day to day operations for this team and closely work with the Onshore Journey lead and offshore Head

Strong and proven track record in delivering large sized transformation programs

Manage end to end offshore Ops delivery for Back Office, digital channels and Transformation and PnL for the span

Will also be responsible for driving improvement customer experience and transformation across the journeys

Impeccable operational acumen and ability to problem solve and resolve conflict

Experience in Client Relationship Management engaging with onshore leads, key client stakeholders, understanding their requirements and Outsourcer's ability to meet them

Experience of Driving Digital Transformation across a portfolio of accounts

Ensure resources, capabilities and capacity to meet Customer requirements

Initiate process, productivity and service improvements to improve Customer Satisfaction

Demonstrates a breadth and depth of operational service delivery management expertise, in an international environment

Excellent analytical and problem-solving skills

Experience in managing/supporting transitions of complex projects

Self-motivated Leader with a keen eye for detail and ability to deal with ambiguity and complex operations

**Graduation is compulsory**

**TCS/Tata does not accept rehires**

**PAN and DOB is required in creating Employee Profile**