Senior Manager, ServiceNow Developer - Operational Technology

About The Job

The Senior ServiceNow Developer will lead the design, development, and optimisation of solutions on the ServiceNow Platform to deliver seamless and efficient workplace experiences at MSD. This role involves partnering with stakeholders across HR, Finance, IT, Legal, Procurement, and Security to deliver strategic, scalable solutions that enhance business processes and user experience.

Key Responsibilities

• Lead technical design sessions and define scalable architecture for ServiceNow solutions.
• Translate complex business requirements into robust technical designs.
• Build, configure, and optimise ServiceNow applications and workflows.
• Develop custom applications and advanced automation scripts to meet unique business needs.
• Present technical solutions and architectural decisions to both technical and non-technical stakeholders.
• Define and manage project scope, objectives, and deliverables for complex ServiceNow initiatives.
• Establish best practices for development, testing, and deployment processes.
• Guide junior developers and share best practices across the team.
  
  

Requirements

Requirements

• 5+ years of hands-on experience with ServiceNow, including work in modules such as HAM, CMDB, ITSM, ITOM Discovery, and Service Catalog.
• Proven experience in designing and implementing integrations, Service Graph connectors, automation workflows, and custom scoped applications.
• Proficient in JavaScript and familiarity with Python for automation tasks.
• Advanced working knowledge in API integration, REST/SOAP web services, and data exchange mechanisms.
• ServiceNow Certified System Administrator.
• Certified Application Developer.
• Configuration Management Database (CMDB) Fundamentals certification.
• At least a ServiceNow Certified Implementation Specialist in ITSM, CSM or Discovery.
  
  

Preferred Qualifications

• Experience in OTM and SAM with exposure to ServiceNow mobile applications and performance optimisation.
• Deep understanding of ETL mapping, transformation maps, and Identification & Reconciliation Engine (IRE) rules.
• Experience in Agile methodologies and leading development sprints.
  
  

Skills

ServiceNowJavaScriptITSMSolution ArchitectureAPI IntegrationPython

Benefits

• Wellness programs
• Remote / hybrid work
• Visa / relocation support