Job Title: Senior Manager - Seller Operations
Location: open to re-locate in UAE (Dubai)
About noon
We're building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we're looking for a Seller Operator (Operations) who can help us move even faster.
Our mission: Ring every doorbell, every day.
What you'll do:
- Own and lead noon's end-to-end merchant risk charter across the marketplace – defining the strategy, operating model, and roadmap that protect our customers, our sellers, and the platform.
- Build, lead, and grow a high-performing risk team spanning seller vetting and onboarding risk, fraud and abuse prevention, investigations, and policy enforcement.
- Design and continuously strengthen controls across the full seller lifecycle – onboarding and KYC, ongoing monitoring, and offboarding – to detect and prevent fraud, collusion, counterfeit, and prohibited-product abuse.
- Partner with Product and Engineering to build the risk tooling, rules engines, and machine-learning detection models that scale with the business while keeping false positives low.
- Own the risk KPIs – fraud loss in bps, detection and recovery rates, false-positive rate, and investigation SLAs – and drive measurable improvement quarter over quarter.
- Lead complex investigations and enforcement decisions – warnings, suspensions, reinstatements, and appeals – balancing seller experience with platform integrity.
- Partner across Legal, Compliance, Finance, Payments, and Seller Operations to manage the regulatory, financial, and reputational risk of the marketplace.
- Deep-dive the root cause of emerging fraud and abuse patterns, prioritize, and drive resolution – building the playbooks and SOPs that prevent recurrence and reduce the per-unit cost of risk operations.
What you'll need:
- Master's degree in business administration, engineering, or a related quantitative field.
- 8+ years of experience in risk, fraud, trust & safety, or financial-crime / compliance, with significant exposure to e-commerce or marketplaces; 3P marketplace experience strongly preferred.
- A proven track record of building and leading teams and owning a risk function end-to-end.
- Strong command of fraud typologies and risk controls, and sound judgment on the trade-off between risk mitigation and seller growth and experience.
- Ability to read and understand data to take effective decisions, and comfort partnering with analysts, data scientists, and risk-tooling teams.
- Phenomenal stakeholder management and the ability to influence Product, Engineering, Legal, and Finance.
- Extreme sense of ownership and aggression to deliver results in a fast-moving, high-ambiguity environment.
- Excellent communication skills (written / verbal) and the judgment to make sound calls under pressure.
Who will excel
The ideal candidate will be comfortable in a fast-paced, multi-tasked, high energy environment. They will be a creative and analytical problem solver with a passion for delivering results. At noon we have courage to pursue what seems impossible, we work hard to get things done, we go great lengths to ensure that the experience of everyone from our customers, to our sellers or noon bandidos is stellar but above all we are grateful for the opportunities we have. If you feel the above values resonate with you – you will enjoy this incredible journey with us!
