Senior Manager - RPA Support Specialist

About the company

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What's in it for YOU

1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
2. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
3. Dynamic, Inclusive and Diverse team culture
4. Gender Neutral Policy
5. Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
6. Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose-Person should be able to carry out following responsibilities to be successful in this role & Collaborate with people from different application teams and technical abilities to deliver the optimized technical solution for the business problem in hand

Role Accountability :

1. Collaborate with people from different application teams and technical abilities to deliver the optimized technical solution for the business problem in hand
2. Govern the Service Delivery Life cycle in RPA w.r.t. Monitoring(24.7), Change Management, Configuration Management, Deployment, Troubleshooting etc.
3. Owning both Nice and UiPath platform w.r.t availability in each and every aspect- DC availability, DR Setup and Invocation, Dependent applications and configs
4. Maintenance of DR environment
5. Help RPA support team in crisis situations with technical expertise to resolve issues in hand
6. Manage production support and Own the Problem Management Process
7. To examine potential areas for Service Improvement and raise proposals with the Service Manager
8. Interact with internal teams and external 3rd party vendors to trouble shoot and resolve complex problems
9. Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis
10. Maintain application monitoring, performance tuning and testing
11. Follow appropriate company procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management).
12. Ensuring infosec compliance with on time execution of patching schedule

Measures of Success

1. Availability of RPA platform
2. Incident management and adherence to SLAs
3. Deliver assigned activities with best quality and within the desired timelines.
4. Ensure First Time Right delivery in production for the projects/tasks assigned

Technical Skills / Experience / Certifications

1. Technical Skills
   • Hands on experience ofUiPath , NICE , SQL
   • Understanding of RPA platform Architecture
2. Certifications (Good to Have)
3. ITIL

Competencies critical to the role

1. Should have very good written and verbal communication skills
2. Strong analytical skills - strong problem solving skills, communicates in a clear and succinct manner and effectively evaluates information / data to make decisions anticipates obstacles and develops plans to resolve
3. Experience in managing RPA projects - you should have good hold on managing RPA based projects.
4. Project management - You should have an experience of defining IT processes, cross-platforms IT solutions and delivery of projects in RPA technologies through a vendor/partner delivery team.
5. Demonstrated customer focus - evaluates decisions through the eyes of the customer builds strong customer relationships and creates processes with customer viewpoint
6. Domain understanding and technology solutioning - you should have good hold on credit cards domain and also strong technology skillset to provide solution for RPA based IT projects
7. Stakeholders management - You need to effectively manage business and IT stakeholders through regular reviews and effective communication. You need to play as a strong team-member who can collaborate and lead large to midsized deliveries

Qualification

B.E / B.Tech / MCA in Computer Science/IT.

MBA/PGDM from Tier 1/2 Institutes.

Relevant experience or SBICARD verified leadership programs in technology

Preferred Industry

Credit cards - BFSI