Role: Senior Manager
Location: Bangalore (Ashok Nagar)
1/3/5th Saturdays working from office
Key Responsibilities -
1. Collections Management:
- Initiate contact with customers via phone calls, emails, or letters to ensure timely payment of outstanding invoices.
- Implement collection strategies and follow-up procedures to minimize delinquent accounts.
- Negotiate payment arrangements and establish suitable payment plans with customers who are experiencing financial difficulties.
- Monitor customer accounts and maintain accurate records of collection activities, including payment promises and disputes.
2. Account Reconciliation:
- Perform regular account reconciliations to ensure accurate tracking of outstanding balances.
- Investigate and resolve discrepancies or disputes raised by customers related to their invoices or payments.
- Collaborate with internal departments (e.g., sales, customer service, Shipment team ) to resolve any billing or delivery issues that may impact timely payment.
3. Credit Assessment:
- Evaluate creditworthiness of new and existing customers by analyzing financial statements, credit reports, and payment histories.
- Review and update credit limits for customers based on their payment behavior and creditworthiness.
- Recommend appropriate credit terms and conditions for new customers or changes to existing customers credit terms.
4. Reporting and Analysis:
- Preparation & analysis of monthly MIS of Revenue (Billed & unbilled), provisions and Debtors.
- Ensure periodic ledger reconciliation of the top clients.
- Reporting numbers to senior management
5. Stakeholder Management
Person Specifications/ Skillsets:
- Master/ Bachelor's degree in finance, accounting, or a related field (preferred).
- Proven experience in credit control, collections, or a similar role.
- Strong knowledge of credit control principles, collections practices, and relevant laws/regulations.
- Excellent negotiation and interpersonal skills with the ability to handle difficult conversations tactfully.
- Proficient in using Excel for data analysis.
- Detail-oriented with strong analytical and problem-solving abilities.
- Exceptional organizational skills and ability to manage multiple priorities.
- Effective communication skills, both written and verbal.
- Ability to lead a team
