- Will be responsible for surrender and FLC retention by close coordination with branch ops, distribution and call center teams.
- Tight monitoring of daily surrender, FLC inflow at branches, call center/ website and track key metrics.
- Regular meetings and visits to distribution and branch ops team and drive retention
- Driving Autopay/ ECS winback to improve the flow as well as stock registration
- Responsible for highlighting early warning indicators which impacts the surrender and FLC inflow/ outflow
- Analyze data to establish the problem RCA and report on efficacy of implemented solutions.
- Drive initiatives in line with company strategy to empower various interdepartmental teams like IT, AI/ Analytics and within department
- Collaborate with various stake holders like IT/ MIS to ensure timely delivery of and completion of various initiatives
- Consistent follow up on initiatives launched to ensure 100% desired outcome
- Make necessary improvements in the processes to improve process efficiency, reduce cost, improve turnaround time, etc.
Measures of Success
- Improvement in surrender, FLC and ECS retention rates
- Reduction in Surrender to AUM ratio
- Improvement in autopay registration in both flow and stock
Key Goal (Business)
- 100% surrender payout target achievement
- Autopay registration rates improvement
- Efficiency tracking
- Cross functional Coordination
Key competencies/skills required
- Must have a minimum of 9-10 years of experience in persistency, renewal collections, surrender retention functions/ processes.
- Knowledge/ Understanding of Surrender, Autpay, Renewals & Persistency is a must
- Excellent in communication, document creation and presentation
- Good PR skills and able to get the work done from other depts.
- Growth mindset and self-motivated
