Job Description
Role Purpose
Serves as the analytics subject matter expert for Quality & Continuous Improvement across EMEA, owning the design, development, and evolution of the EMEA-wide performance analytics architecture. Translates complex operational data into strategic insights that drive decision-making at senior leadership level. Acts as the bridge between business stakeholders and data - defining what to measure, how to measure it, and what it means.
Key Responsibilities
Analytics Architecture & Strategy
- Design and own the EMEA Quality & CI KPI architecture - defining metrics, hierarchies, calculation logic, and data lineage across all Business Units
- Establish standardised KPI definitions (Customer Claims, FPY, COPQ, Warranty, VoC, Supplier Quality) to enable consistent EMEA-wide comparison
- Define the analytics roadmap for the function, identifying where advanced analytics, process mining, and AI-enabled approaches can add value
- Architect the data model underpinning EMEA Quality & CI reporting - ensuring scalability, accuracy, and maintainability
Insight Development & Stakeholder Advisory
- Develop and present monthly operating review analytics to senior leadership - translating data into narrative, identifying root causes, and recommending actions
- Partner with BU Quality leaders to define leading indicators and predictive analytics that shift the function from reactive to proactive
- Conduct deep-dive analyses on quality trends, warranty patterns, and supplier performance to surface systemic issues
- Provide data-driven recommendations to Senior Director and VP-level stakeholders on performance improvement priorities
Platform & Capability Development
- Design and build Power BI dashboards and reports that serve as the single source of truth for EMEA Quality & CI performance
- Define requirements for data pipelines and integrations (SAP, Snowflake, other source systems)
- Evaluate and implement process mining tools (Celonis or equivalent) to identify inefficiencies in quality processes
- Drive automation of manual reporting - target 50% reduction in manual effort within 12 months
- Develop reusable templates, calculation logic, and self-service analytics capabilities for the broader Quality team
Governance & Data Quality
- Own the data governance framework for Quality & CI analytics - defining data ownership, refresh cadences, validation rules, and exception handling
- Establish and maintain data quality standards monitor and resolve discrepancies across source systems
- Lead 8D maturity tracking methodology - defining scoring criteria and reporting dashboards
Required Skills & Experience
Technical (Must-Have)
- Expert-level Power BI development (complex DAX, data modelling, row-level security, deployment pipelines)
- Advanced SQL (query optimisation, stored procedures, complex joins across large datasets)
- Data modelling and warehouse concepts (star schema, fact/dimension design)
- Experience with process mining platforms (Celonis preferred)
- Working knowledge of SAP data structures (QM, MM, SD modules)
Technical (Preferred)
- Power Platform (Power Automate, Power Apps) for workflow automation
- Python or R for statistical analysis
- Experience with Snowflake or similar cloud data platforms
- AI/ML-enabled analytics (anomaly detection, predictive quality)
Functional
- 10-15 years of experience in data analytics, business intelligence, or performance management
- Demonstrated experience designing KPI frameworks and analytics architectures from scratch
- Experience presenting to and advising senior leadership (Director+ level)
- Understanding of Quality management systems, manufacturing KPIs, and operational excellence principles
- Experience working in global matrix organisations across multiple time zones
Behavioral
- Strategic thinking - ability to see the so what behind the data and connect analytics to business outcomes
- Stakeholder management - comfortable challenging senior leaders with data and influencing without authority
- Ownership mindset - treats the analytics platform as their product, drives quality and continuous improvement unprompted
- Structured communication - can distil complex analysis into clear, actionable narratives for non-technical audiences
Education
Bachelor's degree in Engineering, Data Science, Statistics, Computer Science, or Business (required)
Master's degree or MBA (preferred)
Success Measures (First 12 Months)
- Single EMEA Quality & CI dashboard live and adopted by all BUs
- Standardised KPI definitions agreed and implemented across EMEA
- 50% reduction in manual reporting effort
- Monthly operating review analytics cadence established
- 8D maturity tracking methodology defined and dashboard deployed
- Process mining pilot completed for at least one quality process
