SENIOR MANAGER - PRODUCT DEVELOPMENT & QUALITY (JEWELLERY)

Job Title: SENIOR MANAGER - PRODUCT DEVELOPMENT & QUALITY (JEWELLERY)

Location: Mumbai, Andheri

Department: Product Development / Quality / NPD

Reports To: Head of Product / COO

Our Story Neve Jewels Group has been driving e-commerce innovation in the jewellery industry for over 16 years. By eliminating middlemen and excess inventory, we offer made-to-order products, passing savings directly to our customers. Headquartered in the UK, we operate globally through our three renowned brands: Diamonds Factory, Austen & Blake, and Sacet. With retail locations across the UK, Europe, Australia, New Zealand, and Canada, we are redefining modern luxury through craftsmanship and ethical practices.

www.diamondsfactory.co.uk | www.austenblake.com | www.sacet.com

POSITION OVERVIEW

Summary: We are seeking a seasoned and hands-on professional with over 15 years of expertise in the jewellery industry to lead and optimize the end-to-end product development and quality assurance processes. The ideal candidate brings deep knowledge of manufacturing, visualization, innovation, and execution, with a strong focus on international markets including the USA, Europe, and Japan.

Key Responsibilities:

Product Development & Visualization

Lead the entire product development lifecycle from concept to pre-production samples for high-end jewellery.

Translate design briefs into technical specifications, coordinating with designers, CAM operators, and production managers.

Collaborate closely with cross-functional teams to ensure scalability, cost efficiency, and manufacturability.

Conduct trend and market research to create customer-centric collections for global clients.

Quality Assurance & Process Control

Define and enforce quality standards across NPD and commercial production.

Rate and approve samples against minimum quality requirements and manufacturability.

Identify recurring quality issues, plan corrective actions, and conduct training with vendors/factories.

Troubleshoot customer complaints and provide technical support to sales and retail teams.

Innovation & Process Engineering

Continuously explore and implement new technologies and tools to enhance product quality and production efficiency.

Drive digital adoption across QA and PD functions using tools like Rhino CAD, CorelDraw, Trello, and Asana.

Client & Stakeholder Collaboration

Interface with international clients (e.g. David Yurman, LeVian, Blue Nile) to finalize designs and resolve production challenges.

Support business development through product presentations, costing insights, and client communication.

Leadership & Team Management

Mentor product and QA teams, ensuring alignment with timelines and quality benchmarks.

Lead coordination between internal design teams and external manufacturing vendors (India, China, Thailand).

Qualifications & Skills

Bachelor's Degree in Commerce or relevant field.

15+ years of experience in product development and QA in the jewellery industry.

Expertise in fine jewellery, high jewellery lines, and branded jewellery.

Strong skills in visualization, design interpretation, and technical problem-solving.

Proficient in tools like Rhino CAD, CorelDraw, Photoshop, MS Office, Asana, and Trello.

Excellent communication skills; fluent in English, Hindi, Marathi, Konkani; Mandarin (basic).

Preferred Experience

Exposure to global jewellery markets (USA, Europe, Japan, Caribbean).

Participation in international trade shows (JCK Las Vegas, Hong Kong Jewellery Show).

Experience working with luxury brands and premium quality benchmarks.

Why Join Us

Joining Neve Jewels means becoming part of a leading name in the diamond jewelry industry, renowned for its excellence and innovation. We offer a dynamic and collaborative work environment that values creativity and teamwork, along with a competitive salary and comprehensive benefits package. At Neve, you'll find ample opportunities for professional growth and career development. We also prioritize your well-being with robust medical insurance and a unique Birthday Special Leave to celebrate your special day. Referral Scheme- Cash rewards for referring to great talent. Perkbox- Enjoy shopping discounts, wellbeing rewards & peer recognition. Enhanced Leave Policies - Formalised policies with clear processes & enhanced support. Shape your career with us and create lasting value in a thriving industry