Senior Manager_Process Excellence

The Transformational Quality team will engage with multiple Xceedance and client teams across diverse business functions to gain an in-depth understanding of the process value chain using process discovery interviews, process mapping and other tools to drive process excellence.

Join us if you're looking for an opportunity to be inspired, challenged, and rewarded!

Responsibilities

· Lead/mentor operational excellence projects using Lean tools/Six Sigma methodology

· Deliver trainings on quality concepts/ tools and Lean Six Sigma to build Quality DNA

· Track Quality DNA building within the organization and improve penetration

· Partner with teams across diverse business functions (like Underwriting Services, Insurance Operations) to translate business processes into process maps using a process mapping tool (like Visio)

· Perform data and process analysis to identify improvement opportunities (like reduction of non-value add activities, duplication of work)

· Research for industry/business best practices, and benchmarks for processes mapped

Qualifications

· Graduate with 10-14 years of work experience with at least 5 years in Process Improvement role

· Lean Six Sigma – Black Belt certified

· Proficient in using MS Office tools - Visio, PowerPoint, Excel, Power BI, Power Automate

· Strong working knowledge of MIS reporting and management

· Hands on experience in developing Power BI dashboards and creating power automate workflows

Hands on experience in creating advanced Excel Macro based automations

· Exposure to leading process improvement projects

· Excellent written and verbal communication skills

· High level of energy to thrive in a multitasking environment

· Detail oriented with the drive to follow through on critical and time sensitive tasks

Knowledge and experience with data analysis, process flow mapping, and documentation