Senior Manager - Process Excellence & Projects - Global Service Centre

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future. We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer's door.

About DP World Global Service Centre

DP World's Global Service Centre (GSCs) are key enablers of growthdelivering standardization, process excellence and expertise, and automation in areas of Finance, Freight Forwarding, Marine Services, Engineering and Human Resources, helping accelerate DP World's growthand business transformation. As we experience exponential growth, there has never been a more exciting time to join us. Discover your next role here and change what's possible for everyone! As an equal employer that recognizes and values diversity and an inclusive culture, we empower and up-skill our people with opportunities to perform at their best.Join us and be part of an amazing team that is transforming the future of world trade.

Role Purpose:

The Sr. Manager / AGM - Process Governance & Process Mining is responsible for driving end-to-end process mining, mapping, documentation, governance, and outcome-led transformation across Marine Services. The role provides enterprise-wide process visibility, identifies gaps, inefficiencies, and risks, and converts insights into tangible outcomes including standardization, optimization, digitization, automation (RPA), and AI enablement.

Designation: Senior Manager - Process Excellence

Base Location: Ghansoli

Reporting to: DGM

Key Role Responsibilities:

1. End-to-End Process Mining & Mapping

• Lead enterprise-wide process mining and E2E process mapping across Marine Services (Operations, Finance, Commercial, Support).

• Apply Lean Six Sigma methodologies to map L4/L5 processes, value streams, and future-state designs.

• Ensure processes are documented with volume, frequency, effort, exception, and system touchpoints.

2. Gap Identification & Root Cause Analysis

• Identify process gaps, inefficiencies, rework loops, control weaknesses, and system breaks.

• Conduct structured root cause analysis using Lean Six Sigma tools.

• Quantify business impact (cost, time, risk, service).

3. Executive Insight & Recommendations

• Translate complex process findings into clear, decision-ready insights for senior leadership.

• Present solution options with clear trade-offs and benefits.

4. Outcome-Led Transformation Enablement

• Drive outcomes emerging from process mining, including:

• Standardization & simplification

• Process optimization

• System improvements & integrations

• Digitization initiatives

• Micro & macro automation (RPA)

• AI-led interventions

• Partner closely with Automation, IT, Digital, and Data teams.

5. Process Governance, SOP & RACI Ownership

• Own the process governance framework for Marine Services.

• Ensure every mapped process has approved SOPs, RACIs, control points, and escalation paths.

• Maintain version control, audit readiness, and change governance.

6. Lean Six Sigma & CI Leadership

• Apply Black Belt / Master Black Belt expertise to lead DMAIC / DMADV initiatives.

• Institutionalize continuous improvement practices across the organization.

7. Technology & Tool Enablement

• Leverage market-leading process mining and mapping tools to accelerate diagnostics.

• Evaluate and recommend technology platforms supporting process excellence.

8. Team Leadership

• Lead and mentor a small, high-impact team (2 direct reports).

• Build internal capability in process mining and structured problem-solving.

9. Stakeholder Management

• Act as a trusted partner to Front Office, Operations, Finance, and Leadership.

• Support centralization, transition, and migration initiatives.

10. Performance & Governance Reporting

• Define process KPIs, maturity models, and governance dashboards.

• Track realization of benefits from transformation initiatives.

Skills & Competencies:

• Deep expertise in Lean Six Sigma (Black Belt mandatory Master Black Belt preferred).

• Strong experience in process mining, E2E process documentation, and value stream mapping.

• Proven ability to convert diagnostics into multi-dimensional transformation outcomes.

• Strong understanding of systems, automation, RPA, and AI enablement.

• Executive-level communication and storytelling skills.

• Experience working in shared services / complex operational environments

Process Excellence & Mining Expertise

• 10-15 years of experience in Process Excellence / Transformation.

• Minimum 5-7 years hands-on experience in process mining and deep process documentation.

Technology & Automation Orientation

• Strong understanding of automation, RPA, system integrations, and AI use cases.

• Ability to identify automation opportunities from process diagnostics.

Analytical & Problem-Solving

• Strong root-cause analysis and data-driven decision-making skills.

Leadership & Influence

• Ability to influence senior leadership through structured insights.

• Comfortable operating with ambiguity and building frameworks from scratch.

Education & Qualifications:

Essential

• Lean Six Sigma Black Belt (Mandatory)

• Bachelor's degree in related discipline (Engineers are also welcome to apply)

• Process Excellence & Mining Expertise

• 10-15 years of experience in Process Excellence / Transformation.

• Minimum 5-7 years hands-on experience in process mining and deep process documentation.

• Technology & Automation Orientation

• Strong understanding of automation, RPA, system integrations, and AI use cases.

• Ability to identify automation opportunities from process diagnostics.

• Analytical & Problem-Solving

• Strong root-cause analysis and data-driven decision-making skills.

• Leadership & Influence

• Ability to influence senior leadership through structured insights.

• Comfortable operating with ambiguity and building frameworks from scratch

Desirable

• Master Black Belt

• PG/MBA in Logistics preferred

• A background in logistics/shipping education along with a minimum of 2- 5 yrs of work experience in shipping and logistics.

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.