Senior Manager (Process Engineering Focus)

Description

About Norstella

At Norstella, our mission is simple: to help our clients bring life-saving therapies to market quickerand help patients in need.

Founded in 2022, but with history going back to 1939, Norstella unites best-in-class brands to help clients navigate the complexities at each step of the drug development life cycle and get the right treatments to the right patients at the right time.

Each Organization (Citeline, Evaluate, MMIT, Panalgo, The Dedham Group) Delivers Must-have Answers For Critical Strategic And Commercial Decision-making. Together, Via Our Market-leading Brands, We Help Our Clients

• Citeline accelerate the drug development cycle
• Evaluate bring the right drugs to market
• MMIT identify barrier to patient access
• Panalgo turn data into insight faster
• The Dedham Group think strategically for specialty therapeutics
  
  

By combining the efforts of each organization under Norstella, we can offer an even wider breadth of expertise, cutting-edge data solutions and expert advisory services alongside advanced technologies such as real-world data, machine learning and predictive analytics. As one of the largest global pharma intelligence solution providers, Norstella has a footprint across the globe with teams of experts delivering world class solutions in the USA, UK, The Netherlands, Japan, China and India.

Job Description

This Senior Manager, Content Strategy role is focused on process engineering. The Senior Manager will oversee a team of process engineering analysts and lead the team in conducting in-depth and forensic analysis of the workflow processes that span across different teams. The Senior Manager will coordinate with leadership across other analyst teams in order to identify operational issues, incorrect process paths, missing tasks, bottlenecks, and inefficiencies within the workflow, and drive process improvements.

The PE team will be responsible for investigating & understanding the root causes of issues, to optimize operational effectiveness, follow the process of collating, triaging, & prioritizing issues, with the senior manager having responsibility of prioritizing initiatives and reporting to senior leadership. They will lead the team in being a bridge between operations and tech, communicating and translating the ask across both teams based on their familiarity with the processes and practices on either side. They will also be responsible for leading their team in identifying automation opportunities and technologies to help Norstella to transform its Data Operations business and deliver significant automation to allow the business to scale efficiently using a data-driven approach. The PE team will connect with Data Operations, Data Science, Data Engineering and Product Management to automate complex or high-volume processes across authoring platforms.

Responsibilities

• Understand end-to-end process of acquiring & authoring mastered data to curate valuable content that powers Norstella's industry-leading products.
• Act as a subject matter expert on workflow processes, providing guidance and support to teams to ensure adherence to standard processes and best practices.
• Manage a team with responsibility for developing and maintaining process documentation, including workflows, standard operating procedures (SOPs), and guidelines, keeping the documentation accurate and up to date.
• Prioritize initiatives effectively and provide reports to senior management on outcomes and improvements
• Deliver agreed implementation plans at pace to support data operations transformation.
• Collaborate with cross-functional teams, including data science/engineering, content operations, and change management teams, to develop, test and implement process fixes, and process improvements based on the findings from the analysis.
• Monitor and track process performance metrics to measure the effectiveness of implemented improvements. Monitor to make sure the defects fixed do not reappear and process improvements made do not break or impact other parts of the workflow.
  
  

Requirements

• Graduate/Post-Graduate/Doctorate degree in engineering, Science, or a related field.
• Minimum 12 years of work experience in a related field, with significant experience in process engineering and automation
• Experience of directing a team with line management responsibility
• Relevant certifications of the following tools are a plus:
• Microsoft Visio, Lucidchart (Expert level)
• Microsoft Excel (Expert level)
• SharePoint (Expert level)
• Project Management tools: JIRA, Monday.com, Confluence etc. (Expert level)
• Data Analysis and Visualization: PowerBI, Tableau (Intermediate level)
• Experience with automation tools such as PowerAutomate is desirable
• Experience writing automation scripts using Python or other programming language.
• Experience in developing and/or consuming APIs.
• Website development experience or strong knowledge of web architecture.
• Previous experience working in a data operations environment with colleagues in the US and UK is desirable.
• Proven experience in analyzing and improving workflow processes, preferably in a cross-functional environment.
• Experience defining and delivering transformative automation programs is desirable, including familiarity with working in process mapping for automation, participation in automation cycles, and actual writing of some or full process automation.
• Motivated self-starter with strong attention to detail and a commitment to delivering high-quality work.
• Strong analytical and problem-solving skills, with the ability to conduct forensic analysis and identify root causes of process issues. Ability to analyze and interpret data, identifying issues related to accuracy, completeness, consistency, etc.
• Ability to lead a team in prioritizing tasks, manage multiple projects simultaneously, and meet deadlines, working with a sense of urgency to deliver against the opportunity that awaits.
• Excellent collaboration skills and evidence of working across different teams to resolve issues that cut across teams.
  
  

Benefits

• Health Insurance
• Provident Fund
• Life Insurance
• Reimbursement of Certification Expenses
• Gratuity
• 24x7 Health Desk
  
  

Our guiding principles for success at Norstella

01: Bold, Passionate, Mission-First

We have a lofty mission to Smooth Access to Life Saving Therapies and we will get there by being bold and passionate about the mission and our clients. Our clients and the mission in what we are trying to accomplish must be in the forefront of our minds in everything we do.

02: Integrity, Truth, Reality

We make promises that we can keep, and goals that push us to new heights. Our integrity offers us the opportunity to learn and improve by being honest about what works and what doesn't. By being true to the data and producing realistic metrics, we are able to create plans and resources to achieve our goals.

03: Kindness, Empathy, Grace

We will empathize with everyone's situation, provide positive and constructive feedback with kindness, and accept opportunities for improvement with grace and gratitude. We use this principle across the organization to collaborate and build lines of open communication.

04: Resilience, Mettle, Perseverance

We will persevere even in difficult and challenging situations. Our ability to recover from missteps and failures in a positive way will help us to be successful in our mission.

05: Humility, Gratitude, Learning

We will be true learners by showing humility and gratitude in our work. We recognize that the smartest person in the room is the one who is always listening, learning, and willing to shift their thinking.

Norstella is an equal opportunities employer and does not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, color, nationality, ethnic or national origin, religion or belief, disability or age. Our ethos is to respect and value people's differences, to help everyone achieve more at work as well as in their personal lives so that they feel proud of the part they play in our success. We believe that all decisions about people at work should be based on the individual's abilities, skills, performance and behavior and our business requirements. Norstella operates a zero tolerance policy to any form of discrimination, abuse or harassment.

Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you.

All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address: [Confidential Information].