Description
This role will require designing, standardizing, coordinating expectations and implementation of solutions/processes to consistently drive efficiency and experience improvements within our fitness centers involving our members, trainers, center managers, center infrastructure and housekeeping (at the center level), as well as their respective monitoring and support functions (at the central level) including trainer operations, center operations, control tower, facilities, customer support and product & technology. The end goal is to plan for and establish highly efficient and standardized center operations standards, with the processes collectively and seamlessly delivering their intended outcomes across business functions.
Years Of Exp
4 to 6 years
Skills Required
Process Improvement, Cost Management, Operations Design, Customer Experience
Role
Key Metrics The Owner Is Responsible For Include
- Experience
- Cost
- Productivity
- Quality
- Defects & breaches
The owner and the design + excellence team with be responsible for:
- Center operations SOP (re)design & roll out
- Manpower design & roll out
- Operations cost improvement
- Product margin improvement
- Experience enhancement initiatives
- Utilization/productivity improvement initiatives across centers and people
The role would cover all 1P, 2P, 3P and centers across gyms, group workouts and sports.
Core Skills
- Influencing skills and stakeholder management
- Strong problem solving skills
- High attention to detail, highly observant
- Design thinking
- Strong data orientation
- Process simplification mindset
- Deep retail understanding
Looking for candidates with 6+ years of experience in operations with minimum 3 years in process design and excellence roles and ecommerce or retail background. Engineering background with Six Sigma (Green Belt or above) certification preferred.
Location
Bengaluru
