Senior Manager

Hi All,

Greetings from Peoplefy!

We are hiring for a Senior Manager Service Desk & IT Automation role for a leading global organization based in Bangalore.

Role Highlights:

Lead and scale Service Desk operations with strong SLA ownership

Drive IT Automation initiatives across service management workflows

Manage team performance, shift governance, and escalations

Work on endpoint ecosystem: Intune, Jamf, Mac, M365, Active Directory

Collaborate closely with global (US-based) leadership

Key Requirements:

8+ years of experience in Service Desk / ITSM operations

4+ years in team leadership roles

Strong hands-on expertise in automation (PowerShell/Python)

Experience in endpoint management (Intune/Jamf, Mac environment)

Exposure to MSP/service-based environments is preferred

If interested, kindly revert with your updated resume at [Confidential Information] along with the below details:

Total Exp.: -

Relevant Exp. in Service Desk : -

Relevant Exp. in IT Automation (PowerShell/Python): -

Exp. in Intune:-

Endpoint Management Exp. (Jamf/Mac): -

Team Handling Exp.: -

Comfortable for Bangalore Location (Y/N): -

Reason for Relocation: -

Current CTC: -

Expected CTC: -

Notice Period: -

Current Location: -

Note: This is a permanent position.

Also, feel free to refer someone from your network.

Thanks

Mansi