Senior Manager Oracle Retail

Role Overview:

We are seeking an experienced Oracle Retail Program Manager / Delivery Manager to lead and oversee Oracle Retail Production Support and Enhancement initiatives. The ideal candidate will be responsible for managing end-to-end service delivery, ensuring operational excellence, driving continuous improvements, and acting as the primary liaison between business stakeholders, support teams, and technology partners.

This role requires strong Oracle Retail domain expertise, leadership skills, and the ability to manage 24x7 support operations across global teams while ensuring adherence to SLAs, incident management processes, and enhancement delivery commitments.

Required Qualification

• s10+ years of experience in Oracle Retail implementations, production support, and delivery management
• .Strong experience managing Oracle Retail support engagements and enhancement projects
• .Hands-on knowledge of Oracle Retail modules such as RMS, ReSA, RPM, RIB, REIM, SIM, Merchandising Foundation Cloud Services (MFCS), or related Oracle Retail applications
• .Proven experience managing large-scale support programs with global stakeholders
• .Excellent communication, stakeholder management, and leadership skills
• .Ability to handle high-priority production incidents and executive-level escalations