Senior Manager, Operations Technology Strategy

We are looking for a Senior Manager(P3) for Business Excellence and Transformation team to take on the role of Governance Analyst with the core responsibilities of driving compliance, standards, and risk management across automation, data, and emerging AI technologies

About JLL

We're JLL. We're a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

Role Purpose

We are looking for a Governance Analyst with experience in Automation Anywhere, Power Platform, and data/analytics tools who will focus on supporting day-to-day governance activities. This role is hands-on and will be responsible for ensuring compliance with standards, performing audits, creating documentation, reviewing code, and assisting in governance processes related to RPA, data, and visualization platforms.

The position offers a great opportunity to gain experience across a range of technologies like Automation Anywhere, Microsoft Power Platform, Alteryx, and other analytics tools — while also contributing to the governance of emerging technologies, including those in the Generative AI space. You'll work closely with IT teams, business users, and citizen developers to help apply governance best practices and ensure adherence to organizational policies. Ability to learn new tools and platform and explore the best way of creating governance and standards would be a plus.

What This Job Involves

Key responsibilities include:

• Support the implementation of governance standards across RPA (e.g. Automation Anywhere, Power Platform) and analytics environments.
• Perform regular code reviews to ensure adherence to best practices and established standards.
• Assist in the creation and maintenance of standard templates, documentation, and best practice guidelines.
• Participate in governance audits and help identify gaps or risks in processes, automations, or tool usage and support remediation actions
• Monitor compliance with internal policies, security standards, and access controls across different platforms
• Help administer environments and governance features, including configuring user access and reviewing roles and permissions
• Help design and maintain a central repository for governance documentation, training materials, and process assets
• Support training sessions (documentation, coordination, and basic delivery) to help teams understand and follow governance procedures.
• Collaborate closely with IT, automation teams, citizen developers, and data teams to enforce governance requirements
• Stay updated on industry trends and regulatory requirements related to data governance and incorporate them into the organizations standards
• Support the onboarding of upcoming tools and Generative AI use cases from governance perspective and contributing to the definition and enforcement of governance practices
• Support the development and reporting of governance metrics (e.g., audit findings, training uptake, access compliance), and present regular updates
  
  

Every day is different, and in all these activities, we'd encourage you to show your ingenuity.

Sound like you To apply you need to be / have:

The Candidate

The successful candidate will combine strong technical expertise and communication skills to ensure effective implementation and adherence to standards and policies

Experience

• 2-3 years of hands-on experience in governance and 7-10 years of experience in automation, particularly working with tools like Automation Anywhere (including bot development, deployment, and use of advanced features)
• Practical knowledge and experience with Microsoft Power Platform (such as Power Automate, Power Apps, and ideally some exposure to Power BI administration)
• Demonstrated experience in supporting governance activities - conducting code reviews, managing compliance checks, maintaining documentation/templates, and administering environments with role-based access
• Exposure to data analytics or visualization platforms (Alteryx, Power BI), with experience in reviewing and optimizing workflows or dashboards
• Involvement in audits, compliance reviews, or training activities
• Experience working alongside IT, automation teams, and business users, with evidence of collaborative stakeholder communication
• Understanding of automation lifecycle management and organizational best practices for RPA or data tools
• Any exposure to governance or risk management of Generative AI solutions or emerging automation technologies would be beneficial but is not mandatory, willingness to learn in this area is important
• Basic experience using service/help desk tools such as Jira, ServiceNow, or similar platforms to track governance-
• Strong sense of ownership, proactive attitude, and the ability to work independently while collaborating effectively across teams.
  
  

What You Can Expect From Us

You'll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...