Senior Manager - Operations

GreenCell Mobility is seeking a highly experienced and results-oriented Senior Manager - Operations to lead and optimize the end-to-end operational processes for our electric mobility services. This pivotal role will ensure efficient fleet management, service delivery excellence, and the scalable growth of our electric bus and charging infrastructure network across India, aligning with our mission of providing sustainable and affordable shared transportation.

Key Responsibilities:

• Operational Strategy & Execution: Develop, implement, and oversee comprehensive operational strategies and procedures for GreenCell Mobility's electric bus fleet and charging infrastructure network.
• Fleet Management: Manage all aspects of fleet operations, including route planning, scheduling, vehicle deployment, maintenance coordination, and ensuring optimal utilization of electric buses.
• Charging Infrastructure Oversight: Oversee the operational readiness and efficiency of the charging infrastructure, ensuring high uptime and seamless charging experiences for the fleet.
• Service Delivery Excellence: Establish and monitor key performance indicators (KPIs) for service delivery, ensuring adherence to quality standards, punctuality, and customer satisfaction.
• Team Leadership & Development: Lead, mentor, and develop a high-performing operations team, fostering a culture of safety, efficiency, and continuous improvement.
• Process Optimization: Identify opportunities for process improvements, standardization, and automation within operations to enhance productivity and reduce costs.
• Stakeholder Management: Collaborate effectively with internal teams (e.g., technology, finance, business development) and external partners (e.g., OEMs, charging providers, local authorities) to ensure seamless operations.
• Compliance & Safety: Ensure strict compliance with all relevant transportation regulations, safety standards, and environmental guidelines pertinent to electric vehicle operations.
• Data Analysis & Reporting: Utilize operational data to analyze performance trends, identify bottlenecks, and generate insightful reports for senior management to drive data-driven decision-making.
• Cost Management: Monitor and manage operational budgets, identify cost-saving initiatives, and optimize resource allocation without compromising service quality.

Required Skills & Qualifications:

• Education: Bachelor's degree in Logistics, Supply Chain Management, Business Administration, Engineering, or a related field. MBA or relevant professional certifications (e.g., PMP, Lean Six Sigma) preferred.

Experience:

• Minimum of 8+ years of progressive experience in operations management, with a significant focus on logistics, transportation, or fleet management.
• Proven experience in the electric vehicle (EV) industry, public transportation, or a mobility-as-a-service (MaaS) environment is highly desirable.
• Demonstrated experience in managing large-scale operations, ideally across multiple geographies.

Technical Skills:

• Strong understanding of fleet management systems, telematics, and EV charging technologies.
• Proficiency in operational planning and optimization tools, including route optimization software.
• Experience with data analytics and reporting tools (e.g., MS Excel, Power BI, Tableau) to drive operational insights.
• Familiarity with relevant regulatory compliance and safety standards in the transportation sector.

Leadership & Soft Skills:

• Exceptional leadership and team management abilities, with a track record of motivating and developing operational teams.
• Strong analytical and problem-solving skills, with the ability to identify issues and implement effective solutions under pressure.
• Excellent verbal and written communication, presentation, and interpersonal skills to engage effectively with all levels of stakeholders.
• Ability to manage multiple priorities in a dynamic, fast-paced environment.
• Demonstrated commitment to safety, efficiency, and sustainability.