Job Title: Senior Manager AR Operations
Location: Airoli, Navi Mumbai
Shift: Night
Mode : Work from Office
Statement Of The Job
The role involves managing and guiding a team of AR associates responsible for analyzing receivables due from healthcare insurance companies and initiating necessary follow-up actions to ensure reimbursement. The work includes a combination of voice and non-voice follow-up, along with undertaking appropriate denial and appeal management protocols.
Duties Of The Job- Lead teams to efficiently meet client expectations and guide them in reducing AR aging and optimizing collections.
- Manage day-to-day activities of the team, including but not limited to:
- Monitoring and managing workflow or daily targets to ensure timely delivery of agreed SLAs.
- Tracking and maintaining metrics for various data, including Collections reports and Operations reports.
- Develop processes to improve productivity and quality within the team.
- Participate in new pilot projects and work towards a smooth transition of knowledge to the team.
- Collaborate with the team to resolve any personnel issues or conflicts that may arise.
- Learn and implement new client systems; coordinate and organize training for new joiners and existing team members based on project requirements.
- Conduct regular conference calls with clients to identify ways to improve client satisfaction.
- Identify training gaps within the team and develop a plan with the department trainer for retraining sessions, ensuring successful implementation.
- Manage client relationships effectively.
Eligibility
- Minimum of 11+ years of experience in AR US Healthcare, with the designation of Manager or above.
- Willingness to work night shifts.
- Experience in AR Follow-up and Denial Management US Healthcare RCM.
- Availability to join within 30 days
