Senior Manager -Omni Channel

Who are we

Myntra is India's leading fashion and lifestyle platform, where technology meets creativity. As pioneers in fashion e-commerce, we've always believed in disrupting the ordinary.

We thrive on a shared passion for fashion, a drive to innovate to lead, and an environment that empowers each one of us to pave our own way. We're bold in our thinking, agile in our execution, and collaborative in spirit.Here, we create MAGIC by inspiring vibrant and joyous self-expression and expanding fashion possibilities for India, while staying true to what we believe in.

We believe in taking bold bets and changing the fashion landscape of India. We are a company that is constantly evolving into newer and better forms and we look for people who are ready to evolve with us. From our humble beginnings as a customization company in 2007 to being technology and fashion pioneers today, Myntra is going places and we want you to take part in this journey with us. Working at Myntra is challenging but fun - we are a young and dynamic team, firm believers in meritocracy, believe in equal opportunity, encourage intellectual curiosity and empower our teams with the right tools, space, and opportunities.

Metrics to be tracked:

Breaches

cancellations

Speed improvement

Wrong Product Received

Projects & Tasks:

Returns monitoring

Supply chain serviceability unlock

Handle planning and configuration for OMNI BAU & Events

Streamline customer escalations and CX experience for OMNI

Fulfilment training of brands on OMNI

Brand and supply facing stakeholder management

Capacity planning and orchestration

Product tracks

Mnow supply chain serviceability unlock

Handle planning and configuration for OMNI Mnow

Fulfilment training of brands on OMNI Mnow

Product and tech enablement

Capacity planning and orchestration (Regular + overnight)